Order Processing Coordinator at PETPALS GROUP
Job Description
Benefits:
Competitive salary
Employee discounts
Opportunity for advancement
Order Processing Coordinator
Location: In-person (Ontario, CA) Job Type: Full-time
About Petpals Group Inc.
PetPals® is a family-run business with over 20 years of experience crafting eco-conscious, long-lasting cat furniture. Rooted in generations of feline devotion, we design products that meet the needs of cats while enhancing the aesthetics of modern living spaces.
Our team shares a deep passion for creating cozy sanctuaries that reflect both pet and owner purr-sonality. More than pet lovers, we're a collaborative group that values kindness, customer care, and continuous improvement. If you're seeking a workplace where your contributions matter and your love for animals is celebrated—you'll feel right at home here.
What You'll Do
As our Order Processing Coordinator, you'll be a vital part of our operations, ensuring seamless order fulfillment and outstanding customer support. Your responsibilities will include:
Process daily orders through Ship Station/FedEx/UPS
Process LTL orders through FedEx bulk logistics
Run inventory report weekly. Alert for over stock and low stock SKUs
Providing accurate information on products, services, and order status
Assisting customers with placing orders and resolving issues
Maintaining detailed records of customer interactions and transactions
Updating customer profiles and order data in internal systems
Completing the Replacement File and R-Parts daily inventory log
Creating labels for replacement parts and service requests
Packaging and shipping orders and replacement parts via UPS and FedEx
Making outbound calls to follow up on feedback or order concerns
Communicating clearly and professionally to ensure a positive customer experience
Required Qualifications:
Experience in order processing and customer service
Proficiency in Microsoft Office Suite (especially Excel)
Familiarity with ShipStation, UPS, and FedEx platforms
Strong data entry skills and attention to detail
Excellent verbal and written communication skills
Professional phone etiquette
Preferred Qualifications:
Bilingual (Spanish preferred)
Passion for pets and commitment to service excellence
Benefits
Paid Federal Holidays
Paid Sick Leave
Paid Vacation
Health Insurance
401(k) Retirement Plan
Employee discounts on pet products
Hands-on training and growth opportunities
📋 Application Questions
Do you have a cat?
Are you proficient in Microsoft Excel?
Work Environment & Expectations
This is a hands-on, in-person role at our Ontario, CA facility. We're looking for someone reliable, punctual, and eager to grow with us. Consistent attendance and a proactive attitude are key to success in this position.
Ready to Join Us?
Love pets and helping people? Apply today and become a valued member of the Petpals family!
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