Organizational Change Management (OCM) Business Analyst at CAI

Organizational Change Management (OCM) Business Analyst

Req number:

R6110

Employment type:

Full time

Worksite flexibility:

Hybrid Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the OCM Business Analyst, you will play a key role in driving organizational change, fostering user adoption of new projects and technologies, and building a strong leadership network of trusted advisors.

Job Description

We are looking for an OCM Business Analyst for a salaried, full-time, hybrid opportunity in Newark, DE. The selected candidate will play a crucial role in executing our change management strategy across various stakeholder groups. You will collaborate with cross-functional teams to implement effective communications, stakeholder engagement opportunities, and training.

This role is critical in ensuring the successful adoption of changes within the organization.

What You'll Do

• Facilitate communication and engagement activities to ensure all stakeholders are informed and involved in the change process

• Develop training materials, how-to-guides, and other instructional content to support organizational change initiatives

• Facilitate trainings, workshops, and demonstrations tailored to diverse stakeholder groups

• Partner with product, implementation, and business teams to ensure content aligns with release schedules and change impacts

• Drive brand awareness and end-user adoption

• Collaborate with cross-functional teams to develop appropriate change material and strategies

• Provide support and coaching to stakeholders (including leaders) to help them effectively navigate change

• Ensure brand consistency and compliance with the client's style guide and voice across all deliverables

• Maintain OCM content, ensuring it is up-to-date and accessible to relevant stakeholders

What You'll Need
Required:

• Bachelor's degree

• 3+ years of experience in a change management, communications, content management, or training role in a sizeable organization

• Excellent written and verbal communication skills

• Proven experience in facilitating communication and engagement activities

• Demonstrated ability to create high-quality, engaging training content

• Strong project management skills with the ability to prioritize tasks and meet deadlines

• Proficient content management skills, with attention to detail and accuracy

• Self-motivated, proactive, and able to work collaboratively in a fast-paced environment with a support-focused mindset

• Analytical and problem-solving abilities

• Understanding of change management methodologies and tools, including ADKAR

Preferred:

• Change Management certification (e.g., Prosci, CCMP)

• Knowledge Management preferred

• Experience in a corporate or sizeable organizational environment

• Familiarity with project management principles and practices

• Familiarity with agile methodology and development

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with the occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

• Ability to set up rooms and move boxes

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111.

$90,000 - $100,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.