Overnight Front Office Supervisor- Hilton Chicago at Hilton

The beautifulHilton Chicago in the heart of the windy city is currently hiring an OvernightFront Office Supervisorto help the team!Located on South Michigan Avenue and overlooking GrantPark and Lake Michigan this hoteloffers 1544 guest rooms and suites 234000 square feet of meeting and event space and exceptional dining options.This is a great opportunity for those who want to grow and gain more experience in our industry ifyoure ready to welcome guests from all over the world at Illinois largest Hilton Hotel & Resorts property then we want you to be a part of our team!APPLY RIGHT NOW! (It only takes a couple of minutes use your phone) and a Hilton recruiter will be in touch.For more information on the property please visit:Hilton ChicagoHilton Chicago Hotel (@hiltonchicagohotel) InstagramWhat will I be doingAs an Overnight Front Office Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:Assign work and supervise team member performance in all Front Office procedures including but not limited to guest check-in and check-out lobby traffic and flow luggage assistance telephone operator services and determining room rates and availabilityRespond to guest inquiries and resolve issues and complaints in a timely friendly and efficient mannerSupport and assist team members in handling guest inquiries and requests and in resolving guest complaintsSchedule assign daily work lead pre-shift meetings inform and train team membersMonitor observe and assist in evaluating team member performanceMonitor lobby traffic and adjust staffing accordinglyEOE/AA/Disabled/VeteransWhat are we looking forSince being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:Hospitality - Were passionate about delivering exceptional guest experiences.Integrity - We do the right thing all the time.Leadership - Were leaders in our industry and in our communities.Teamwork - Were team players in everything we do.Ownership - Were the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!The BenefitsThe estimated hourly rate is $27.00 and it is based on applicable and specialized experience and location.Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:Medical Insurance Coverage for you and your familyBest-in-Class Paid Time Off (PTO)Complimentary Meals in the Team Member RestaurantComplimentary Access to the Hotel Athletic ClubGo Hilton travel program: 100 nights of discounted travelMental health resources including Employee Assistance Program subject to eligibilityParental leave to support new parent401K plan and company matchEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discountContinuing Education opportunitiesCareer growth and developmentRecognition and rewards programsRequired Experience:Manager Key Skills ENT,Electronic Security,Access Control System,Accounting & Finance,Cardiac,Food & Beverage Employment Type : Full-Time Experience: years Vacancy: 1