Customer Service Agent at FF Inc

Customer Service AgentLocation: Durham NCJob Type: Full-Time About the RoleWe are seeking a dedicated and enthusiastic Customer Service Agent to join our growing team. This role is ideal for someone who enjoys interacting with people delivering solutions and creating positive experiences. As a Customer Service Agent you will be the first point of contact for customershelping them navigate questions products services or general support needs.You will play a key role in maintaining customer satisfaction by providing accurate information resolving concerns promptly and ensuring that every interaction reflects our commitment to quality service. This is a great opportunity for candidates looking to build a long-term career in customer support hospitality retail or client relations.Key ResponsibilitiesProvide exceptional customer service by greeting customers answering questions and addressing needs in a friendly professional manner.Assist with product or service information explaining features pricing and policies clearly.Troubleshoot and resolve customer concerns escalating issues when necessary to supervisors or specialized departments.Process payments orders account updates or returns (if applicable).Maintain accurate records of customer interactions within the CRM or ticketing system.Support daily operations including inventory checks opening/closing procedures or administrative tasks.Maintain a clean organized and welcoming environment for customers.Follow company guidelines policies and scripts to ensure consistency and compliance.Contribute to team performance goals by meeting service quality standards handling a high volume of interactions and helping optimize customer satisfaction.QualificationsExcellent verbal communication and interpersonal skills.Ability to stay calm and professional in fast-paced or high-volume environments.Strong problem-solving abilities with attention to detail.Basic computer literacy including navigating systems typing or updating records.Dependable punctual and committed to teamwork.Prior customer service retail hospitality or call center experience is helpful but not requiredtraining is provided.Who Succeeds in This RoleThis position is perfect for individuals who enjoy helping people solving problems and creating meaningful interactions. Youll thrive here if youre positive patient detail-oriented and comfortable speaking with a variety of customers. Whether youre starting your career or looking to grow within customer service this role provides stable rewarding hands-on experience. Required Skills:customer servicecustomer satisfactioncommunicationcustomer Key Skills Corporate,Lighting,Marketing & Advertising,Back Office Employment Type : FULLTIME Experience: years Vacancy: 1 Monthly Salary Salary: 49000 - 65000