Part Time Automotive Service BDC at Stevens Creek Mazda

Stevens Creek Mazda a proud member of the DGDG family is looking for talented professionals to join their team. If you are looking for an exciting career with one of the top workplaces in the Bay Area - apply today! DGDGs vision for success is driven by our unique culture and cutting-edge technology. To make our vision real we look for sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success.As aService BDC (Business Development Coordinator) youll be the engine that drives growth for our service department! This phone-focused role with an emphasis on outbound calls is all about connecting with guests booking and confirming appointments and following up to ensure they show. If youre motivated goal-driven and thrive in a fast-paced metrics-based role this is your chance to make a direct impact on our success.What youll be working on:Making a high volume of outbound calls texts and emails to guests to schedule and confirm service appointmentsManaging inbound calls with care turning each interaction into a positive guest experienceFollowing up with guests who havent booked or missed appointments to keep schedules full guests engaged and maximize show ratesPerform other essential tasks as neededWhat you need to bring to the table:Call center or phone-heavy customer service experience (preferred)Strong communication skills with a guest-focused professional approachConfidence working independently in a high-volume metrics-driven roleOrganized and reliable with a positive mindset and motivation to deliver resultsEnjoys a fast pace and finds satisfaction in turning steady call activity into real appointmentsValid drivers license and clean driving recordSalary:$17.95-$30.00/hour*Pay is based on applicable experience and skills.Industry Leading Benefits:Values-driven culture and team built on integrity caring performance and efficiencyContinuous career development and advancement opportunitiesComprehensive benefits package (Medical Dental Vision)401k with company matchEmployee Assistance Program with free telemedicine and mental health resourcesExclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance PackageMore about DGDG:The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1000 strong and growing. Weve been named a Bay Area News Group Top Workplace for 15 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team award-winning culture combined with our cutting-edge technology provide guests with a one-of-a-kind best-in-class dealership experience.DGDGs 4 core values of Integrity Caring Performance and Efficiency have stood at the cornerstone of our success. Our shared passion for training teaching recognition reward and promotion produce results that set us apart.Be happyis much more than aslogan. Its a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And wed be happy if you joined us!DGDG takes your privacy seriously. You can learn more here:DGDG Privacy Policy*.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.* Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Employment Type : Part-Time Experience: years Vacancy: 1 Hourly Salary Salary: 17 - 30