Part-Time Automotive Service Writer at Ivy Tech Community College

Position SummaryThe Automotive Service Writer serves as the primary point of contact between students faculty and customers for Ivy Techs Automotive Educational Program. This position supports instructional goals by managing service orders of community partner organization coordinating community partner organization vehicle service maintaining accurate records and fostering a professional shop environment that reflects real-world industry practices. The Service Writer ensures that program operations simulate dealership and independent shop standards providing students with practical learning experience.Key Responsibilities Greet and assisting customers students and faculty with professionalism andexcellent customer service. Schedule write review and manage standard maintenance services for partnerorganization vehicles to be serviced within the program. Communicate clearly between customers students and instructors regardingvehicle status services needed and timeline of services. Maintain accurate service documentation service histories and customer records. Coordinate workflow between the faculty/staff students and automotive labensuring efficient scheduling of vehicles for student learning activities. Provide students with training and guidance on industry-standard service writingpractices customer interaction and shop management. Monitor and ensure compliance with safety protocols shop policies and programprocedures. Manage parts ordering invoicing and cost tracking in coordination with programfaculty. Assist in maintaining a clean organized and professional service officeenvironment. Support program events advisory board activities and community engagementinitiatives.Preferred Qualifications ASE Certification(s) in Service Consultant Automotive Parts or related areas. Previous experience in an educational or training environment. Demonstrated ability to mentor and support students in a learning setting. Familiarity with dealership and independent shop operations.Working Conditions Position requires work in both an office and automotive shop environment. May involve occasional lifting (up to 25 lbs.) extended periods of standing andexposure to shop noise and equipment.Core Competencies Commitment to Ivy Techs mission of student success and workforce development. Ability to model professionalism and industry standards for students. Strong problem-solving skills with attention to detail. Collaborative team members with faculty staff students and community partners. Strong communication organizational and customer service skills. Proficiency in automotive service software repair order systems and MicrosoftOffice Suite. Knowledge of automotive systems repair processes and industry terminology. Training: Consider pursuing certification such as from the National Institute forAutomotive Service Excellence (ASE) to enhance your credentialsCompensation:$25.00-29.00/hrMinimum Qualifications Education: A high school diploma or GED is typically the minimum requirement with a minimum or 2 years of experience in the automotive industry or Possess an associates degree in automotive technology being beneficial andpreferred. Experience: Prior experience in automotive maintenance customer service or as atechnician can be helpful.Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights. Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Employment Type : Part-Time Experience: years Vacancy: 1 Monthly Salary Salary: 25 - 29