Part-Time Customer Service Associate at Gwinnett County

Class SummaryThis is a part-time position with a maximum of 1560 hours per year and is not eligible for paid holidays leave or benefits.Job DescriptionThis class provides inbound and outbound call center support for residential water customers. Incumbents answer questions inquiries and water service requests over the phone and by email and process payments and adjustments.This position will work 4-hour shifts Monday Friday.Shift times will vary.(Initial training period will require 8-hours per day Monday Friday for two weeks)Essential DutiesProvide general customer assistance related to the area of assignment.Answer questionsProcess paymentsNavigate various software programsMaintain professional and empathetic toneMeet performance and quality expectationsAccurate data entry of informationOther Job Requirements/InformationThis job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.Hourly rate$26.43Minimum QualificationsHigh school diploma or GEDTwo years of customer support experience in an office setting.Preferred QualificationsSpanish speakingCall center experienceFor more information about this department pleaseclick here.Additional InformationAbout Gwinnett CountyWelcome to Gwinnett County GovernmentGwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits a wellness program professional development opportunities career advancement and moreCareers with impactGwinnett County sets the standard as a dynamic vibrant community where all people can enjoy economic opportunities safe neighborhoods plentiful greenspace and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff residents and stakeholders remain vibrantly connected.Exceptional benefitsWorking for Gwinnett County comes with exceptional benefits including health coverage a robust wellness program (Spouses can participate too!) onsite employee wellness center longevity pay tuition reimbursement and more. The value of Gwinnett County benefits can be up to 49 percent of an individuals total compensation.World-class communityMore than a million residents make up Gwinnetts diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.Gwinnett County is an award-winning employer!Atlantas Healthiest Employer by Atlanta Business ChronicleGreen Communities Platinum Certification for Gwinnett County from the Atlanta Regional CommissionTop 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!VisionGwinnett is the preferred community where everyone thrives!MissionGwinnett proudly supports our vibrantly connected community by delivering superior services.ValuesIntegrity: We believe in being honest building trust and having strong moral principles.Accountability: We believe in stewardship transparency and sustainability.Equity: We believe in fairness and respect for all.Inclusivity: We believe in engaging embracing and unifying our communities.Innovation: We believe in continual adaptation of technology process and experience.Hiring ProcessGwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process please click the links below:Hiring ProcessFAQsGwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer we prohibit discrimination on the basis of genetic information (including sex) race color national origin (including ancestry) gender (identity and expression) sexual orientation age marital status familial status (including pregnancy) disability military or veteran status religion political affiliation immigration status homeless status or any other category protected by law.Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application interview or testing process contact Human Resources at 770.822.7915 or This email is only for accommodation requests; for questions related to job postings use Required Experience:IC Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Employment Type : Part-Time Experience: years Vacancy: 1