Part-Time Customer Service Associate II Dearborn at Mid-Continent Public Library

Job Title:Customer Service Associate IIBranch or Department: Assigned BranchReports to: Branch Management TeamSupervises: N/AFLSA Status: Overtime NonexemptBenefits Classification: Full-TimeSalary/Wage: $17.70 per hourWork Location: Assigned BranchWork Schedule: : This position will work a variable schedule within normal operating hourswith an emphasis on Saturdays and Tuesday evenings.They will occasionally provide support at the Edgerton and Camden Point branches as needed.Hours per Week/Year: Min. 8 hr/wk; Max 950 hr/yr (Part time)Revision Date: September 2025Anticipated Closing Date/Time: 12/17 @ 10:00amAt Mid-Continent Public Library We:Imagine. We inspire innovation through curiosity and exploration.Try new things. We empower what works and learn from the rest.Lead the way. We connect people to information ideas and inspiration.Welcome all. We embrace new perspectives and listen with humility.Everything we do we do together.Position Overview The Customer Service Associate II is often the first point of contact for customers and is responsible for providing exceptional customer service in-person at the desk and over the phone. They also provide support for a variety of day-to-day library needs such as book club support supplies merchandising etc.Essential FunctionsProvides Customer Service in person and over the phoneActs as a guide for customers in use of the library and its resourcesDemonstrates use of technology and digital services to customersRecommends materials to customers based on interests needs and availabilityAssists customers with library card accounts including the receiving and recording of paymentUses creative techniques in displays to reach browsers who do not approach staffDelivers materials outdoors to customers who request curbside deliveryContributes to the maintenance of the library collectionProcesses library materials for customer accessShelves library materials correctly and efficientlyStraightens and shifts library materials to ensure adequate space and a neat appearanceBuilding UpkeepEnsures the library and its grounds are clean and orderlyBasic custodial duties as needed including shoveling snowManages behind the scenes processes as assignedManages reports order supplies coordinates inventory assists in organization of magazines and other processesActs as a liaison to Librarys Headquarter departmentsNon-Essential FunctionsThis position could be designed as shift leadMay serve as a facilitator and point of contact for book groupsEducation and ExperienceHigh School Diploma/HiSet/GED Completion RequiredCustomer Service experience PreferredRequired Knowledge Skills and AbilitiesAll successful team members at MCPL should demonstrate: Ability to use effective verbal written and discreet communication with management co-workers and the public.Ability to work effectively in a team environment.Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.Strong ability to follow instructions and work as part of a team.Reliable punctual and flexible with scheduling.Good communication skills and the ability to stay calm under pressure.Ability to work in a fast-paced environment and adapt to changing needs.Age Requirement Must be at least 18 years of ageMVR Requirement NoneWork Environment (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions dust mold scents allergens and communicable diseases which enable the employee to work outside at a facility handle construction and library materials work in older buildings and on jobsites and interact with coworkers and the publicEssential physical abilities to be accomplished with or without reasonable accommodation are Daily (greater than 50% of the time)Standing (up to 1 hour at a time)Walking (even ground)Lifting 1-10 poundsLifting 11-25 poundsPushing/Pulling 1-10 poundsPushing/Pulling 11-25 poundsBending/StoopingKneelingReaching above shoulderReceiving Communication and Instructions (vision reading hearing)Conveying Communication and Instructions (Speaking writing)Using computer data entry tools - keyboard mouse touchscreen scannerSittingReceiving Communication and Instructions (vision reading hearing)Conveying Communication and Instructions (Speaking writing)Using computer data entry tools - keyboard mouse touchscreen scannerFrequently (up to 50% of the time)Standing (more than 1 hour at a time)Walking (variable surfaces)Lifting 26-40 poundsLifting 40 poundsSittingPushing/Pulling 26-40 poundsPushing/Pulling 40 poundsStanding (up to 1 hour at a time)Standing (more than 1 hour at a time)Walking (even ground)Walking (variable surfaces)Lifting 1-10 poundsLifting 11-25 poundsPushing/Pulling 1-10 poundsPushing/Pulling 11-25 poundsPushing/Pulling 26-40 poundsPushing/Pulling 40 poundsBending/StoopingKneelingReaching above shoulderOccasionally (approximately 1-2 times per month)Climbing stepstoolsClimbing laddersLifting 26-40 poundsRarely (1-5 times per year)Lifting 40 poundsClimbing stepstoolsClimbing laddersNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.All applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex gender identity sexual orientation national origin age disability protected veteran status or other protected class in accordance with applicable federal state and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check identity verification and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy mitigating circumstances and rehabilitation. Required Experience:IC Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Employment Type : Part-Time Experience: years Vacancy: 1