Part-Time Guest Service Agent at Hilton Charlotte Uptown

Part-Time Guest Service Agent

The Hilton Charlotte Uptown is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Uptown, team members enjoy a fun and caring environment where individual contributions are valued and celebrated every day. We are currently looking for a Guest Service Agent to join our team.

Guest Service team members are an integral part of delivering our Hilton guest service as they assist our guests in a variety of ways during their stay.

Guest Service Agents will assist guests with a warm welcome and ensure guest satisfaction during their stay. The Guest Service Agent completes guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton OnQ system and assisting guests with any other inquiries or needs that may arise.

This position requires shift availability for AM shift (7am-3pm) and PM shift (3pm until 11pm). Shifts are scheduled during weekdays and weekends.

Required ability to use computers, Hilton PEP training is provided

Excellent interpersonal & communication skills

Ability to address guest needs and exceed guest expectations

An energetic personality

Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email or call to let us know the nature of your request.

Required Customer Service: Intermediate

Preferred Multi-Tasking: Some Knowledge

Preferred Decision Making: Some Knowledge

Required Enthusiastic: Shows intense and eager enjoyment and interest

Preferred Team Player: Works well as a member of a group

Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Preferred Education: High School or better

Required Prior front office hotel experience preferred