Part-Time IT Help Center Support Technician at University of Denver

Position SummaryAs a part-time Help Center Support Specialist youll be the friendly and knowledgeable face of the IT Help Center. Youll work in person with students faculty and staff assisting with technical support needs ranging from password resets to device troubleshooting and preparing loaner equipment. Youll also support back-of-house operations including imaging and configuring Macs and PCs running diagnostics and helping manage service center inventory.This role requires a strong commitment to always maintaining customer privacy and data security in line with company policies and compliance standards.This role is ideal for someone who enjoys face-to-face support is naturally curious and thrives on solving problems with patience and professionalism.This is a non-benefited position dependent on available funding and performance not to exceed 1000 hours in a calendar year.Essential FunctionsProvide in-person technical support to students faculty and staff at the IT Help Center front deskDocument tasks resolutions and updates in ServiceNow and assist with documenting support procedures and best practicesTroubleshoot and resolve common device issues including hardware software and login problemsCollaborate with Help Center and IT Customer Services team members to escalate or resolve complex issuesIssue and help onboard faculty and staff with new computers including initial setup and orientationImage and configure Macs and PCs for deployment using university tools and standardsPerform diagnostics and basic hardware/software repairs under supervisionAssist with managing and preparing loaner devices for distributionAccept obsolete or surplus university devices for secure disposal or recyclingTake part in IT projects involving device deployment or support enhancementsSupport walk-up (in-person) users as neededMaintain a clean and organized workspace in the Help Center service areaMentor new Help Center staff under the guidance of the Help Center LeadPerform related work as required or assignedKnowledge Skills and Abilities Participates as a member of the IT Customer Services department and Information Technology division.Works collaboratively to resolve issues and provides a positive experience for the University community.Friendly patient and service-mindedComfortable working directly with people of varying technical skill levelsProactive problem-solver with a curious mindsetDependable and accountable in completing tasks accurately and on timeWorks well in a team-oriented environmentRequired QualificationsHigh school diploma or GEDExperience in customer service help desk or technical support rolesStrong interpersonal and communication skillsComfort working with Windows and macOS devicesReliable adaptable and detail-orientedPreferred QualificationsAssociates degree or equivalent work experienceExperience imaging or configuring computers in a managed IT environmentFamiliarity with ticketing systems such as ServiceNowInterest in technology troubleshooting and supportPrevious experience in higher education or a walk-up tech support environmentWorking EnvironmentThe work environment is a university with cyclical periods of increased workloads with the possibility of moderate to high stress levels.The department is highly automated with attention paid to ergonomics and safety.The unit is one of several working collaboratively and cooperatively in a team-based organization.The position may require working irregular hours including both weekends and evenings.The work environment consists of surroundings with moderate noise levels and frequent contact with electrical devices.Physical ActivitiesThe physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include:Ability to sit in front of a computer for an extended period of time.Stand walk sit use hands to handle or feel objects tools or controls; climb stairs; balance; stoop; talk or hear; walk up flights of stairsThe employee must occasionally lift and/or move up to 50 pounds.Work Schedule:Part-time work schedule of approximately 20 hours per week.The position may require working irregular hours including both weekends and evenings.Application DeadlineApplications will be reviewed as they are received. For consideration please submit your application materials by4:00 p.m. (MST) November 28 2025.Special InstructionsCandidates must apply online be considered. Only applications submitted online will be accepted.Hourly RangeThe hourly range for this position is $20.00-$23.00.The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate departmental budget availability internal salary equity considerations and available market information but not based on a candidates sex or any other protected status.BenefitsTheUniversity of Denveroffers some benefits for non-benefited employees. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about theUniversity of Denver.Please include the following documents with your application:ResumeCover LetterThe University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family or parental status pregnancy or related conditions national origin disability or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race color national origin ancestry age religion creed disability sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family and parental status pregnancy genetic information military enlistment or veteran status and any other class of individuals protected from discrimination under federal state or local law regulation or ordinance in any of the Universitys educational programs and activities and in the employment (including application for employment) and admissions (including application for admission) context as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers Rights (POWR) Act; and any other federal state and local laws regulations or ordinances that prohibit discrimination harassment and/or retaliation. For more information please see the University of DenversNonDiscriminationStatement.All offers of employment are contingent upon satisfactory completion of a criminal history background check.Required Experience:IC Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 20 - 23