Call Center Agent (REMOTE) at CrewBloom
Job Description
Remote Call Center Agents
We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments:
- Member Services: Inbound customer support
- Retention: Inbound retention and customer engagement
- Pre-Cancel Services: Outbound re-engagement and light collections
- Third-Party Collections: Available by request only
Schedules & Availability
- Training Schedule: Monday to Friday, 9:00 AM 6:00 PM CST (First two weeks)
- Post-Training Schedule: Monday to Friday, 10:00 AM 7:00 PM CST
- Attendance Requirements:
- 100% attendance required during training
- Ongoing attendance must meet a minimum of 93% to qualify for bonuses
Key Responsibilities
- Handle a high volume of inbound and outbound customer calls
- Resolve customer inquiries efficiently and professionally
- Document all call activity accurately using internal systems
- Adhere to all compliance and operational guidelines
- Maintain performance metrics including attendance and key performance indicators (KPIs)
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