Client Success Partner - CJ MM at DHI Group

This Is the Place to Be:Connecting Futures Now! DHI Group, Inc.is the parent company of career marketplaces, DiceandClearanceJobs. We connect candidates with career advice, resources and ultimately a dream job.AtDHI, creating a workplace that celebrates diversity and promotes inclusivity is embedded in theculture and values of our organization.This is the place to be and we want you here with us.You Belong Here:Join a mission-driven company that prioritizes you. We are a supportive team that embodies our "One Team" value as we work together and win together. Voted as a certified Great Place to Work, our team members feel their opinions count and are cared for by DHI. 92% of employees say DHI is a Great Place to Work - 35% higher than the average U.S. company. DHI's culture of inclusivity is anchored by four pillars: diversity training, inclusive hiring practices, volunteering, and employee resource groups. You belong here!About the team:As part of our Client Success team, you will work directly with internal and external customers that support our Mid-Market level clients. You will help drive the client's journey of our service through onboarding our products and tools, managing and implementing integrations, and delivering insightful metrics to ensure renewal and growth. Every day, you will engage with colleagues who share the same goals.About the role:As a Client Success Partner - Mid-Market, you will communicate with customers by email, phone, video, and screen sharing. You will be confident in communication and have excellent organizational and time management skills. You must be comfortable working in a team environment and be able to ask questions to drive synergy. As part of our collaborate culture, this role does require you to work within our amazing West Des Moines office Tuesdays, Wednesdays and Thursdays.Why we're hiring for this role:Client Success is an integral part of the client journey, and we are looking for key individuals who will make a difference.In the short term, you will:Learn and adapt to our internal systems and operate in a fast-paced environmentTeach our clients how to use external-facing applications or software by understanding their needsAn empathetic approach to anticipate the client's needs, thoughts, and behaviorsExpand client revenue through the identification of opportunitiesBuild, foster, and maintain strong client relationships with key business stakeholdersDrive strategic client engagement to understand the client journey and critical success factors fullyIn the long term, you will:Drive consistent client communication practices that promote product value and serviceTeach and share knowledge with clients and promote company learning events (webinars, conferences, etc.)Ensure all product enhancements are communicated effectively to ensure client usage and successContinuously review and work with your sales partners to identify and drive revenue growth and upsellsWhat you bring to the team:Required:Ability to work in a team environmentStrong organization and time management skillsDetail-orientedUnderstand how to prioritizeRead and analyze data to make decisionsPromote content through social mediaAbility to explain complex processes in a simplified wayMicrosoft Office products knowledgeCRM system product knowledge, preferably SalesForce, and ChurnZeroEntrepreneurial, disciplined, and results-drivenEnergetic and self-motivated, with an ability to work independentlyExcellent verbal and written communication skillsAbility to pinpoint problems proactivelyAssess client trends through data analysisThis is a hybrid role, including working within our West Des Moines office on Tuesdays, Wednesdays and Thursdays.Preferred:Associate degree preferred or relevant experienceExperience supporting mid-market level clients to drive engagement, loyalty, retention, and expansionStrong selling skills with utilization of critical data insights to promote product and service valueNOTE: This job description is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job as of the date this job description was prepared. Management reserves the right to modify this job in order to meet business needs.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Des Moines pay range: Base salary/pay plus commissions per year at 100% of plan targets. Offer will depend on location and level of job-related knowledge, skills, abilities, and experience.$50,000—$60,000 USDBenefitsHealthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programsFuture living - 401(k) match, performance bonuses, education assistance, learning & developmentEnjoy living - generous paid time off, parental leave, flexible summer hours, social & giving eventsHow to apply?You can apply below. You'll just need to provide your resume and answer a few questions-it'll only take you a few minutes!All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.