Patient Access Representative 1 Internal Medicine Clinic at FMOLHS

DescriptionResponsible for accurately registering patients in EMR including validating patient information verification of insurance coverage collection of required payments and ensuring the patients experience is best in class.ResponsibilitiesJob Function:Customer Service/Patient FlowAccurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizinginitiativeto ensure the patient experience is best in class.Monitors patient schedules and reviews accounts to determine the patients financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.Works closely with physicians nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.Facilitates the patients access to information including but not limited to MyChart access.Accurately updates patients records as needed.Accurately enters and updates charges as necessary.Clinic OperationsActively supports clinic hospital and health system initiatives related to improvement in the day-to-day operations.Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients accounts and cash is maintained in a secure manner.Meets site collection goals.Performance ExcellenceActively supports the organizations performance excellence initiatives.Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patients experience and the environment of care.Provides quality training and orientation for other Team Members when assigned.Other Duties as AssignedPerforms other duties as assigned or requested.QualificationsExperience:6 months experience in a customer service/front desk role or a graduate of a front office/medical office program.Bachelors degree may substitute for experience.Education: High School or equivalentSkills:Professionaldemeanorexcellent customer service skillsability to multi-taskcritical thinkingdemonstrated computer literacyability to learn and demonstrate proficiency in Epic during the introductory periodRequired Experience:Unclear Seniority Key Skills Dermatology,Marketing and Merchandising,Corporate Risk Management,Kpo,Accident Investigation,Content Management Employment Type : Intern Experience: years Vacancy: 1