Patient Access Representative I (VC) (Part-time) at Stanford Health Care

If youre ready to be part of our legacy of hope and innovation we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.Rotating - 08 Hour (United States of America)This is a Stanford Health Care job.A Brief OverviewThe Patient Access Services job is responsible for completing patient admissions and registration functions. Identifies patients insurance coverage or existing financial resources to pay for medical care and services. Handles routine customer service inquiries and concerns. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements. The PAR I position is intended as an entry-level position for individuals with limited background in patient admitting/registration recent graduates from trade schools and training programs and/or experience in non-healthcare with customer service background. It is expected that individuals on this level will acquire the necessary job skills knowledge and other qualifications through on-the-job and/or formal training to advance to the Patient Access Representative level II with a minimum of 1-year experience within Patient Access Services.LocationsStanford Health CareWhat you will doAssures secure handling and accurate recording of payments collected at the point-of-service delivery.Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.Able to handle routine/simple patient escalations and perform service recovery.Escalates any advanced or complex registrations to a more experienced team member.Greets patients and begins the registration process. Maintains professional communication with various PAS staff clinical staff physicians guests and patients regarding the admitting/registration services rendered at Stanford Health Care - ValleyCare . Communication may consist of telephone correspondence email or in person contact.Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.Provides excellent customer service to all individuals with whom the employee has contact.The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.Education QualificationsHigh School Diploma or GEDExperience QualificationsOne (1) year of progressively responsible and directly related work experience. RequiredRequired Knowledge Skills and AbilitiesLanguage: Bilingual preferred (English and Spanish).Ability to speak and write effectively at a level appropriate for the job.Ability to work well with individuals at all levels of the organization.Knowledge of computer systems and software used in functional area.Knowledge of Medical Terminology such as Medicare Medi-Cal Workers Comp Managed Care (HMO PPO POS etc.) Childrens Health Programs (CCS GHPP Healthy Families etc.).These principles apply to ALL employees:SHC Commitment to Providing an Exceptional Patient & Family ExperienceStanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients families and towards each other. C-I-CARE is the foundation of Stanfords patient-experience and represents a framework for patient-centered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.You will do this by executing against our three experience pillars from the patient and familys perspective: Know Me: Anticipate my needs and status to deliver effective careShow Me the Way: Guide and prompt my actions to arrive at better outcomes and better healthCoordinate for Me: Own the complexity of my care through coordinationEqual Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.Base Pay Scale: Generally starting at $29.48 - $33.22 per hourThe salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.Required Experience:Unclear Seniority Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Employment Type : Part-Time Experience: years Vacancy: 1 Hourly Salary Salary: 29 - 33