Patient Accounts Specialist (Medical Collections) at Emergicon

This position is responsible for negotiating payments and/or setting up payment plans on past due accounts from patients. The Patient Accounts Specialist is also responsible for handling patient/vendor inquiries related to insurance billing and outstanding balances.ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for answering high-volume incoming calls for claims-related and statement inquiries from patients insurance companies and law offices Responsible for making outbound calls on delinquent accounts in an effort to resolve the account via patient payment Process credit card and ACH transactions Follow all state and federal collections and HIPAA laws Other duties as assignedEDUCATION & EXPERIENCE High School Diploma or GED required Minimum 6 months of related work experience in a call center medical collections or patientaccounts environmentKNOWLEDGE SKILLS & ABILITIES Strong oral and written communication skills; able to interact professionally with patients guarantors insurers law offices and internal teams Excellent customer service and interpersonal skills; capable of handling high-volume inbound and outbound calls Ability to prioritize problem-solve and manage multiple tasks simultaneously Proficient with general computer applications (word processing spreadsheets email) Comfortable processing payments (credit card ACH) and managing payment plans or account settlements Knowledge of medical collections practices and familiarity with relevant regulations (collections law HIPAA compliance) Professional phone etiquette and ability to maintain composure under pressureThis is a commission-based role with a set pay rate of $15.00 per hour during training. After training pay rate is $13.00 per hour base commissions.Emergicon requires satisfactory pre-employment drug screen and background check. Emergicon LLC is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this companyRequired Experience:IC Key Skills Business Continuity Planning,Food Technology,ABAP,Import,Electrical & Automation,Adobe Employment Type : Hourly Experience: years Vacancy: 1