Patient Care Coordinator - Castle Pines Family Practice at OnPoint Medical Group

Patient Care Coordinator (Front Office) – Castle Pines Family Practice

OnPoint Medical Group is looking for an outstanding Patient Care Coordinator to join our team at Castle Pines Family Practice. If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering excellent customer service, we’d love to meet you.

OnPoint Medical Group is a physician-led network of skilled Primary and Urgent Care providers committed to expanding access to quality, affordable healthcare. Our “Circle of Care” connects patients with a comprehensive range of services—so care is coordinated, convenient, and close to home.

What You’ll Do

As a Patient Care Coordinator, you are often the first point of contact for our patients—setting the tone for a welcoming, smooth visit. Responsibilities include:

• Greet patients in person and by phone in a friendly, professional manner

• Register new patients and verify/update demographics for existing patients

• Complete pre-visit planning, including:

  • Collecting updated insurance information

  • Performing insurance verification

  • Updating patient records accurately

• Collect copays and payments as needed

• Answer inbound calls to schedule appointments and route questions appropriately

• Serve as a liaison between patients and clinical staff

• Make outbound calls to schedule appointments and support clinic needs

• Maintain a clean, organized front office and complete daily administrative tasks

• Maintain confidentiality and follow HIPAA guidelines

• Meet or exceed established service standards

• Work well independently and collaboratively as part of the clinic team

• Maintain punctual, reliable attendance (essential for this role)

What We’re Looking For (Required)

• High School Diploma or equivalent

• Strong computer skills

• Ability to actively listen, communicate clearly, and provide empathetic service

• Organized, detail-oriented, and comfortable multitasking

Preferred Qualifications

• Customer service experience

• 1–2 years of experience in a business office or clinical/medical setting

• EMR experience (Athenahealth practice management system preferred)

• Current BLS card

• Some college (medical, business, or accounting focus)

Benefits Offered for Full Time Employees

• Health insurance plan options for you and your dependents

• Dental and vision coverage for you and qualified dependents

• Company-paid life insurance

• Voluntary short-term and long-term disability options

• AFLAC plans

• 401(k) eligibility after 6 months with 4% match (vests immediately)

• PTO accrued

Physical Requirements (Work Environment)

• Regularly required to stand, use hands, reach, and communicate in person/phone

• Occasionally required to walk, sit, stoop, kneel, crouch, or crawl

• Frequently lift/move up to 10 lbs; occasionally more than 25 lbs

• Vision requirements include close/distance vision and ability to adjust focus

OnPoint Medical Group is an EEO Employer.

This position will be posted for a minimum of 5 days and may be extended.

Pay: $20–$24/hour

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.