Patient Care Coordinator at Culture Collective

Cultured Wellness | Culture Collective

About Culture Collective

Culture Collective is an integrated healthcare collective built on one belief: We Sell Confidence.

Through the integration of Beauty Culture and Cultured Wellness, we deliver aesthetic and functional medicine through a structured, protocol-driven model focused on long-term patient outcomes.

We operate through systems, discipline, and elevated standards of care.

Role Overview

Cultured Wellness is seeking a full-time Patient Care Coordinator to own the front-end patient experience and support structured wellness programs.

The Patient Care Coordinator is a critical revenue and experience seat within the Culture Collective ecosystem. This role exists to ensure that every patient interaction — from first inquiry to long-term retention — reflects our standards of clarity, consistency, and professionalism.

You are not just “working the front desk.” You are protecting the integrity of the Elite Patient Journey™ while supporting conversion, scheduling precision, and patient retention.

We are looking for someone polished, consultative, detail-oriented, and accountable.

Responsibilities

Front desk ownership and patient experience

Inbound and outbound lead follow-up

Convert inquiries into booked and completed appointments

Educate patients on programs, services, and membership options

Coordinate provider schedules for efficient patient flow

Maintain accurate EMR documentation

Execute structured follow-up and retention initiatives

Support membership enrollment and patient education

Uphold scheduling accuracy and operational systems

Maintain HIPAA compliance and service standards

Qualifications

2+ years of experience in medical aesthetics, wellness, or a high-end healthcare environment

Demonstrated success converting leads into scheduled appointments

Strong consultative communication and customer service skills

Experience using scheduling software and EMR systems

Highly organized with strong follow-through

Ability to work in a structured, performance-driven environment

Preferred:

Experience with aesthetics, wellness, hormone optimization, injectables, or membership-based models

Why Join Culture Collective?

Growth: Exposure to both patient care and revenue-driving operations within a structured system.

Impact: Play a direct role in patient experience, retention, and organizational growth.

Environment: A disciplined, systems-based organization that values clarity and execution.

Culture: A team that prioritizes integrity, accountability, and elevated service standards.

Schedule & Compensation

Full-time | Monday–Friday | 9:00 AM – 6:00 PM

Competitive base compensation with performance incentives

Paid Time Off (PTO)

Health insurance benefits

401(k) with employer match

Employee treatment discounts