Patient Care Coordinator Edmonds, WA at Sonova International

Puget Sound Hearing part of AudioNova a Sonova BrandLocation: Edmonds WAOffice:th Ave. W Suite A Edmonds WA 98026Compensation:$22.00 - $23.00 an hour Sales Incentive Program!Schedule:MondayFriday 8:30 AM 5:00 PMWhat We Offer:Medical Dental Vision Coverage401K with a Company MatchFREE hearing aids to all employees and discounts for qualified family membersPTO and Holiday TimeNo Nights or Weekends!Legal Shield and Identity Theft Protection1 Floating Holiday per yearJob Description:The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite the HCC can provide support to referring physicians and patients. The HCC will schedule appointments verify insurance benefits and details and assist with support needs within the clinic.As a Hearing Care Coordinator you will:Greet patients with a positive and professional attitudePlace outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinicCollect patient intake forms and maintain patient files/notesSchedule/Confirm patient appointmentsComplete benefit checks and authorization for each patients insuranceProvide first level support to patients answer questions check patients in/out and collect and process paymentsProcess repairs under the direct supervision of a licensed Hearing Care ProfessionalPrepare bank deposits and submit daily reports to financeGeneral sales knowledge for accessories and any patient supportProcess patient orders receive all orders and verify pick up input information into systemClean and maintain equipment and instrumentsSubmit equipment and facility requestsGeneral office duties including cleaningManage inventory order/monitor stock and submit supply orders as neededAssist with event planning and logistics for at least 1 community outreach event per monthEducation:High School Diploma or equivalentAssociates degree preferredIndustry/Product Knowledge Required:Prior experience/knowledge with hearing aids is a plusSkills/Abilities:Professional verbal and written communicationStrong relationship building skills with patients physicians clinical staffExperience with Microsoft Office and OutlookKnowledge of HIPAA regulationsEMR/EHR experience a plusWork Experience:2 years in a health care environment is preferredPrevious customer service experience is requiredBe sure to click Take Assessment during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! Youll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow belong and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment regardless of race color creed/religion sex sexual orientation marital status age mental or physical disability.We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director Human Resources.#INDPCCRequired Experience:IC Key Skills Air Ticketing,API,CAD CAM,Data Management,Equity,Import & Export Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 22 - 23