Patient Care Coordinator at Western Dental

OverviewThe Patient Care Coordinator (PCC) at Sonrava serves as the key liaison for our patients ensuring a seamless and welcoming experience from the moment they this role the PCC will greet patients warmly introduce them to our office coordinate treatment services and cultivate lasting relationships. Collaborating closely with the Business Manager the PCC must possess exceptional communication skills a genuine passion for outstanding customer service and a talent for sales. The ultimate goal of the Patient Care Coordinator is to make every patient feel valued and at ease delivering the Ultimate Patient Experience during each visit to our offices.ResponsibilitiesEssential Functions:Set and achieve personal sales goals while supporting the goals of the team.Greet patients in a timely professional and engaging manner.Introduce new patients to the office and staff.Provide patient consultations and communicate information about recommended treatments.Discuss cost of service insurance coverage and payment options with patientsBuild lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.Nurture the patient relationship to encourage patient retention.Work as a team player to ensure each customer receives the best service possible.Supports strategic local marketing initiatives that help drive brand awareness and new patient growth.QualificationsQualifications:Minimum of high school diploma or equivalent required. Customer service focused. Excellent time management and organizational skills.Preferred dental office experience. Preferred experience with dental insurance.Preferred experience with Denticon/Dentrix. Skills and Abilities:Two (2) years of sales customer service or related work experience.Bilingual Spanish-English skills preferred.Ability to handle patient concerns and prioritize multiple tasks in a fast-paced environment positively and proactively.Ability to quickly learn new procedures and processes.Excellent communication and interpersonal skillsHigh level of ownership accountability and initiativeFriendly outgoing and motivated personalityWork Environment and Conditions:Travel as needed for training and to perform job functions.Safety procedures and personal protective equipment are required to minimize the risks from X-rays and blood-borne pathogens.Potential of prolonged sitting and standingRequired Experience:IC Key Skills Air Ticketing,API,CAD CAM,Data Management,Equity,Import & Export Employment Type : Full-Time Experience: years Vacancy: 1