Patient Care Coordinator II Per Diem Patient Access at Fred Hutchinson Cancer Center

OverviewFred Hutchinson Cancer Center is an independent nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.With a track record of global leadership in bone marrow transplantation HIV/AIDS prevention immunotherapy and COVID-19 vaccines Fred Hutch has earned a reputation as one of the worlds leading cancer infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology infusion radiation proton therapy and related services and network affiliations with hospitals in five states. Together our fully integrated research and clinical care teams seek to discover new cures to the worlds deadliest diseases and make life beyond cancer a reality.At Fred Hutch we value collaboration compassion determination excellence innovation integrity and respect. Our mission is directly tied to the humanity dignity and inherent value of each employee patient community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.The Patient Care Coordinator II is a member of a dynamic team focused on coordinating all aspects of patient care. The role supports Patient Care Coordinators with local and interdepartmental issue resolution load-leveling training and reporting. The Patient Care Coordinator II is a member of the care service team and acts as a professional liaison for patients and families care providers as well as other Fred Hutch departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through the heavy use of multiple computer systems.On-Call Per Diem role - Variable Monday through Friday 8a-4:30p - in Downtown South Lake UnionResponsibilitiesPerforms the primary responsibilities of thePatient Care Coordinator IAssist in the management of day-to-day operations and serves as a point of contact to address patient needsPerforms level-loading during planned/unplanned absencesAbility to identify and triage complex issues appropriatelyAssists development of training materials in addition to training and mentoring new staffFirst point of escalation for problem solving issues further escalates to PCC Lead/Supervisor as neededDemonstrates initiative as evidenced by advancing technical skills sharing knowledge with others and taking on more responsibilityAssists with more complex financial clearance process as necessaryCommunicates to the supervisor and fellow PCCs necessary instructions and feedback regarding department planning improvements and processes.QualificationsRequired:High school graduate or equivalentAbility to take applied knowledge and make sound decisions on behalf of the departmentAbility to review work to identify and eliminate errors and omissionsAbility to work in a high pressure deadline oriented and complex health care environmentProficient in utilizing an electronic medical record system and/or an automated scheduling system.Ability to work independently organize and prioritize concurrent responsibilities and demandAbility to communicate verbally in person on the phone and in writing in a clear and concise mannerProficient in the use of word processing (MS Word) email and data entry in a Windows-based environmentDemonstrated customer service skillsPreferred:Bachelors degree (BA or BS)Minimum of 2 years of experience in a patient care settingpreferredExperience with Epic or other scheduling and registration softwareThe hourly pay range for this position is from $32.61 to $46.42 which includes theper diem differential and pay offered will be based on experience and qualifications.On-Call Per Diem role - Variable Monday through Friday 8a-4:30p - in Downtown South Lake UnionThis position is not eligible for H1-B sponsorship at this time.Fred Hutchinson Cancer Center offers employees access to a retirement savings plan an employeeassistanceprogram and paid sick leave (1 hour for every 30 hours worked).Additional InformationWe are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race color religion creed ancestry national origin sex age disability (physical or mental) marital or veteran status genetic information sexual orientation gender identity political ideology or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process please send a request to Human Resources at or by calling .Required Experience:IC Key Skills Air Ticketing,API,CAD CAM,Data Management,Equity,Import & Export Employment Type : Grant Department / Functional Area: Administrative Support Experience: years Vacancy: 1 Monthly Salary Salary: 32 - 46