Patient Concierge at Jobility

About the Role The Patient Concierge is the central point of the client experience. This role combines front desk duties, patient care, and light clinical and operational support. You will ensure every client receives a smooth, professional, and welcoming experience from arrival to follow-up. Key ResponsibilitiesClient Experience & Communication Greet and welcome clients in a warm and professional manner Create a calm, organized, and inviting reception environment Assist clients with check-in and check-out Answer questions about treatments, aftercare, and services Conduct follow-up communications to support satisfaction and retention Maintain a clean and organized reception area Scheduling & Administrative Support Manage appointments using EMR systems (Aesthetic Record, Nextech, or similar) Schedule, confirm, reschedule, and manage cancellations and waitlists Process payments, invoices, and maintain accurate client records Ensure all documentation and consent forms comply with HIPAA standards Clinical & Operational Support Prepare and restock treatment rooms and equipment Assist providers during aesthetic procedures (Botox, fillers, IV therapy, laser treatments, microneedling) Take vitals and record patient information Provide comfort and reassurance during patient visits Support inventory and assist with retail skincare and wellness products Education & Growth Stay updated on skincare, aesthetics, and wellness trends Educate clients on services, memberships, and promotions Participate in ongoing training to improve client care and operational skills What We're Looking For 1-2 years of experience in front desk, patient care, or medical spa/aesthetic setting (preferred) Strong communication and organizational skills Professional appearance and strong attention to detail Comfortable using EMR or CRM systems (Aesthetic Record, Nextech, or similar) Medical Assistant certification (CMA/RMA) is a plus but not required Why Join Modern luxury spa and wellness environment Supportive, team-oriented workplace Continuous training and growth opportunities Opportunity to contribute to a brand focused on confidence, wellness, and client care