Patient Coordinator I Urology at Mount Sinai Health System

DescriptionThe Milton and Carroll Petrie Department of Urology has long been a leader in clinical practice education and research. Faculty in our Department which is housed within the Icahn School of Medicine at Mount Sinai perform complex procedures using robotics laparoscopy and endoscopy all as a part of our minimally invasive urologic surgery program. We remain equally committed to engaging in breakthrough research while training the next generation of leaders in the field. The Patient Coordinator I greets and establishes first contact with patients or performs in a call center capacity. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.ResponsibilitiesGreet patients either in person or via telephone and update their insurance/demographics in the practice management system.Assure that physician accepts insurance that patients present with. If not already done prior to visit verify insurance prior to patients arrival or at minimum at time of arrival before visit.Communicate with appropriate staff regarding patients arrival and ensure that patients medical record is available for physician.Process/update HIPAA-related paperwork and other institutional forms as necessary.Collect or retrieve referrals or insurance authorizations as required.Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.Ensures that patient has paid co-pay or collects co-pay under direction of billing staff providing patient with receipt following established cash-control processes.May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records if necessary.May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee.Performs in a call center capacity (Faculty Practice Associates)Answer phones for practice and schedule appointmentsFollow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.May initiate reminder phones calls for next day appointments.Performs other related dutiesQualificationsHigh School graduate/GED.1 year physician practice experienceMust have a minimum of one week training on-site which will be provided by practice.Prefer experience in a medical office setting utilizing a computer system for physician scheduling.IDX or other practice management system experience preferredRequired Experience:IC Key Skills Air Ticketing,API,CAD CAM,Data Management,Equity,Import & Export Employment Type : Full-Time Experience: years Vacancy: 1