Patient Dining Experience Manager at Compass Group

Salary:$Location: New Albany MSSchedule: Monday-Friday 6:30am-4:30pm with weekends holidays inclement weather as neededMorrison Healthcareis a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrisons hospital kitchens restaurants and cafés feature socially responsible practices and exceptional guest experiences. The companys comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrisons alignment with Partnership for a Healthier Americas (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcares Top 100 Best Places to Work in Healthcare for the past five years and Training Magazines Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1200 registered dietitians 300 executive chefs and 17000 professional food service team members.Job Summary Responsible for successfully coordinating and directing all patient experience activities within a 153-bed acute care hospital. Monitors ongoing and selectively negotiates as needed matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention strong employee relations achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client government corporate and division policies and procedures.Key Responsibilities:Tracks financial incentives penalties and reporting as tied to patient satisfaction performance for respective unitMaintains and supports client satisfaction at a level that ensures account retentionAdministers required client/customer surveys and responds in a timely and effective mannerMonitors and ensures compliance progression and follow-up of any patient satisfaction initiativesAssists in developing customizing and/or monitoring a department/unit patient satisfaction action plan to meet each accounts needsParticipates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee Nursing Administration HCAHPS Committee etc.)Ensures compliance with all regulatory agencies (CMS JCAHO)Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing successMaintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districtsWorks closely with on-site management team to reach operational goalsParticipates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates current trends and identify opportunities to reward and recognizeParticipates in all Patient Experience Department learning sessions including monthly educational webinarsProvides recognition for employee when programs are implemented with successResponsible for preparation and implementation of specific development and training specific plans for patient satisfaction successCompose patient satisfaction reports as needed to management.Implement forms data and ensure standardization for departmental patient satisfaction operations success.Preferred Qualifications:HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred2-3 years in-servicing experience in customer service trainingHospitality and healthcare experience preferred3-4 years experience in service-oriented operationsGood coaching and on the job training skills requiredExcellent organizational skills and ability to multi-task essentialProficient in the use of Windows based office software including but not limited to Microsoft Office Word Excel PowerPoint and OutlookApply to Morrison Healthcare today!Morrison Healthcare is a member of Compass Group USAClick here to Learn More about the Compass StoryAssociates at Morrison Healthcare are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanFlexible Time OffPaid Parental LeaveHoliday Time Off (varies by site/state)Personal LeaveAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal state and local laws.For positions in Washington State Maryland or to be performed Remotely click here for paid time off benefits information.Compass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants including those with a criminal history (including relevant driving history) in a manner consistent with all applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Applications are accepted on an ongoing basis.Morrison Healthcare maintains a drug-free workplace.Req ID:1482635Morrison HealthcareSTACEY MOONEYreqclassificationRequired Experience:Manager Key Skills Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 51000 - 52000