Patient Engagement Specialist at Joulé

Title: Patient Engagement Specialist Location: 100% remote - EST time zone Duration: 4 month contract, full-time hours Pay Rate: $20-24/hour depending on experience Start Date: ASAP Responsibilities: • Be familiar with the purpose, telephone source document, goals/timelines and scheduling for all applicable trials • Review volunteer’s, current medications, and study status and compliance with the protocol per the source document. • Conduct telephone calls per protocol as directed for protocol specified visits completing source • Use clinical trial management system and study specific telephone screening scripts to: • Review and update volunteer information • Take a careful history, reviewing volunteer’s pertinent medical history • Review volunteer’s current medications to determine if any changes since last visit. • Schedule and reschedule appointments as directed • Escalate clinical questions to appropriate individuals as needed • Learn the medication categories that may be excluded in each protocol. • Stay abreast of protocol amendments and how they affect phone calls • Work with Study Coordinators to achieve goals and deadlines for each study • Additional duties and projects as assigned Qualifications: • High school diploma, some college preferred. • Ability to learn clinical trial management software and eSource technology. • Medical background or familiarity with medical terminology • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Ability to prioritize tasks and to delegate them when appropriate. Ref: #568-Clinical