Patient Experience Consultant at University of Wisconsin Hospitals and Clinics Authority

DescriptionWork Schedule:100% day shift working Monday Friday 8:00 am 5:00 pm. This is a hybrid position with a homebase at 7974 UW Health Court Middleton WI but may need to cover other UW Health hospital sites. You will work a minimum of one day per month on-site but up to five days on-site per month based on the needs of the department.Be part of something remarkableJoin the #1 hospital in Wisconsin!We are seeking a Patient Experience Consultant to:Foster a culture of improvement efficiency and innovative thinking as you engage partners in delivering remarkable patient experience.Build trusting partnerships across the system as you educate and coach patient experience best practices.Establish trust in leading and participating in cross functional improvement work across the system.Utilize patient experience data to help inform improvement work.At UW Health you will have:An excellent benefits package including health and dental insurance paid time off retirement plans two-week paid parental leave and adoption assistance.Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional financial and physical well-being.Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.The opportunity to earn a referral bonus for referring friends former colleagues or others to apply for open posted positions.QualificationsBachelors Degree in business administration health care or related field RequiredMasters Degree in Business Administration Health Care Administration Nursing Industrial Engineering or other health related field PreferredWork Experience2 years of healthcare experience with at least one (1) year of patient experience focus Required1 year of experience performing process improvement/coaching patient/customer relations or management experience Required5 years of patient experience focused work a large health care environment Preferred2 years of experience working with volunteer programming PreferredOur Commitment to Social Impact and BelongingUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.Job DescriptionUW Hospital and Clinics benefitsRequired Experience:Contract Key Skills Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes Employment Type : Full-Time Experience: years Vacancy: 1