Patient Experience Manager- Children's of Alabama - Food at Aramark

Patient Experience Manager- Children's of Alabama - Food

Aramark Healthcare+ is searching for a Patient Experience Manager-Food for Children's Hospital of Alabama in Birmingham, AL. The Patient Services Manager plans, coordinates and manages patient food service activities. Leads patient service supervisors and staff to ensure meals are properly prepared, plated, delivered to patients, rounding on patients/departments, management of the diet office/call center, host/hostess program, safety/sanitation, operation of the tray line, the room service program, scheduling and other duties assigned. Establishes and maintains effective working relationships with other departments to provide a unified approach to patient/resident care.

Job Responsibilities

• Manages patient food service activities and implements/maintains programs to drive overall patient satisfaction
• Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents.
• Drives patient satisfaction and maintains client relationships through rounding.
• Ensures compliance to food safety, sanitation, and overall workplace safety standards.
• Supervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line or room service program and patient meal delivery staff, including applicable rounding.
• Serves as liaison between the dietetics staff and food service departments.
• Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient population
• Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents.
• Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines.

Qualifications

• Requires at least 1-2 year experience in a food service supervisor or management role.
• Bachelor's degree or equivalent experience Healthcare patient services management experience preferred.
• Experience managing, motivating and engaging a large workforce.
• Proficiency with Microsoft Office programs required.
• Excellent interpersonal, customer services and organizational skills required.
• Nutrition education and/or background preferred.
• ServSafe Certification is a plus.