Patient Experience Specialist at Fisher-Titus Health

Caring For the Community You LoveChoose a career to make a difference in peoples lives every day choose Fisher-Titus!Perks of working at Fisher-Titus:Hours of Work- Part Time Monday Wednesday Friday 8am-4:30pmComprehensive Benefits Package- Medical & Dental coverage 401K match paid time off tuition assistance and more!Shift Weekend & PRN differentialAbout Fisher-Titus:Fisher-Titus proudly serves the greater Huron County areas 70000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab imaging and physical rehabilitation.Vision: Be the first choice for healthcare and employment within our communityMission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our communityGeneral Summary:The Patient Experience Specialist provides supportive advocacy to patients and their families as part of the interdisciplinary healthcare teams efforts to continuously improve the care experience. Works with all staff and physicians to address concerns and grievances support positive patient experience and assist with developing a plan that supports the patients throughout the continuum of care.Essential Functions:Rounds on patients to identify and manage customer service concerns and expectations.Receives patient experience concerns and grievances directly from patients and families as well as from staff throughout the organization provides communication and follow up per policy. Facilitates weekly grievance meeting with appointed members.Pulls weekly comments from Press Ganey and forwards them to the appropriate departments and staff for awareness and follow up as needed.Acts in a collaborative fashion with other disciplines and services in the association in order to provide an exceptional patient experience throughout the continuum of care.Advocates for patients and families by offering support to those who feel they are not being heard and to ensure they are taken seriously and that their rights are respected.Other duties as assigned.Required Experience:IC Key Skills Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes Employment Type : Full Time Department / Functional Area: Administration Experience: years Vacancy: 1