Patient Experience Specialist at ProgressiveHealth Career

Patient Experience Specialist Union Hospital Therapy LLC Terre Haute INWe are looking for an energetic and customer service-driven Patient Experience Specialist to join our team! This position will hold the front office responsibility within our patient settings.This is a full-time in-office position with a weekday day shift schedule.No previous experience is needed but would be ideal to have. This is also a wonderful opportunity to expand your knowledge and gain experience in the healthcare industry. Come be a part of a growing organization in a progressive supportive and innovative team!What will you be doing in this roleScheduling and recapturing appointments missing in action patients and pro-actively rescheduling appointmentsRegistering patients (check-in/out) and ensuring all information is complete and accurateCoordinating with the patient and/or referring physician to obtain referralsDocumenting referrals as directed in appropriate logsScheduling initial evaluations and follow up visits to yield optimal visits per treatment planVerifying patients insurance in advance to ensure that necessary prior authorizations by payors have been obtainedEducating patients confidently about their coverage and payment responsibilities as it relates to therapy servicesEnsuring patients understand and sign necessary documentation related to insurance coverage for services deemed non-coveredCollecting all monies that are due prior to each visitCould include co-payments deductibles co-insurance and payments on statementsAnswering incoming telephone calls in a consistent and professional manner with attention to detailTaking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailableAny other duties relating to the operations of the clinic that might be assigned by the Site Coordinator Revenue Cycle Department or Patient Experience CoordinatorThis does not necessarily list all responsibilities duties requirements or efforts associated with the job. While this list is intended to be an accurate reflection of the job the company reserves the right to review and modify the functions duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.Our ideal candidate would:Have a high school diploma or GEDHave at least a year of related experience and/or trainingPast medical office experience is preferred but not requiredHave the ability to stand walk and sit throughout the entire assigned shiftHave a high degree of professionalism in both written and verbal communicationHave strong computer skills including proficiency with databases and with Microsoft Office applications including Outlook Word PowerPoint and ExcelHave the ability to work both independently and in a team environment without constant supervisionBe able to maintain confidentialityBe able to adapt learn and multitask in a fast-paced settingWhat you get from us:Opportunity for important work/life balance!Paid time off (PTO) & paid holidaysA robust benefits package: medical (HSA/FSA availability) dental vision and supplemental insurance optionsHealth improvement plan opportunities to lower premium costsCompany-sponsored basic life/AD&D insurance and long-term disability insurance401(k) & ROTH 401(k) savings plans company match with auto-enrollment after probationary periodContinuing professional development with CEU stipends availableOpportunities for growth and advancementAbout ProgressiveHealth & Union Hospital Therapy LLC:ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical injury prevention health improvement rehabilitation management solutions and more! We are dedicated to delivering superior care and improving both patient and client outcomes. With nearly 1000 employees supporting operations across the United States and in Canada ProgressiveHealth has been growing our footprint since 1995. Our team is experienced and focused to get the job done right!Our Union Hospital Therapy team is dedicated to providing advanced rehabilitation services for all ages in settings conducive to healing. Occupational physical and speech therapy services are available in our comprehensive state-of-the-art facilities. Our therapists work with patients and physicians to develop the very best plan for recovery. Union Hospital Therapy provides its clinicians with the optimal mix of clinical resources and clinical autonomy. We endorse a hands-on one-on-one approach to therapy and have a history of providing measurable quality care to our patients.Required Experience:IC Key Skills Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes Employment Type : Full-Time Experience: years Vacancy: 1