Patient Intake Coordinator (Bilingual) at Principle Health Systems

16840Buccaneer LaneSuite 261Houston TX 77058 Patient Intake Coordinator (Intake Specialist)We are seeking a detail-oriented and compassionate Intake Specialist to join our team. This role manages the patient intake process including scheduling insurance verification and communication with patients and providers. The ideal candidate is organized customer-focused and capable of managing priorities in a fast-paced healthcare environment.RESPONSIBILITIESPatient Intake and SchedulingProcess referrals including physician notes and imaging reports.Schedule appointments follow up within 24 hours and manage reminders or rescheduling.Educate patients on insurance financial responsibilities and appointment details.Insurance Verification and DocumentationVerify benefits calculate balances and obtain prior authorizations.Document Prescription Monitoring Program (PMP) reports and update EHR records.Maintain accurate patient charts with up-to-date insurance and benefit details.Communication and Customer ServiceCollaborate with providers to request information update referrals and share reports.Respond promptly to inquiries from patients providers and website submissions.Maintain professionalism in handling VIP and sensitive requests.Recordkeeping and ReportingDocument activities in the EHR system with attention to detail.Update tracking spreadsheets for bonus metrics and KPIs.REQUIREMENTSHigh school diploma or equivalent.Healthcare customer service insurance verification or a related role preferred.Bilingual skills are preferred but not required.This role requires the ability to sit for prolonged periods use a computer and phone extensively. PHYSICAL/MENTAL REQUIREMENTSAbility to sit at a desk and use a computer phone and office equipment for prolonged periods.Manual dexterity for typing and handling documents.Clear vision to read screens and printed materials.Effective hearing and speaking to communicate via phone and in-person.Emotional resilience to professionally manage stressful interactionsWe are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process please contact 8AM-5PM Monday through Friday Required Experience:IC Key Skills Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 18 - 20