Patient Outreach & Data Management Specialist at Randstad USA

Patient Outreach & Data Management Specialist (Contract)Organization: Leading National Healthcare PayorLocation: 100% Remote or Onsite (Candidate Preference)Schedule: Full-Time, Monday – Friday, 8:00 AM – 5:00 PMContract Status: Short-term contract with opportunity to apply for permanent internal positions. Compensation: Starting at $25.00/hour, Depending on Experience (DOE)Start Date: ASAPWe are seeking a highly organized, detail-oriented professional for an immediate contract opening. This hybrid role manages high-volume outbound patient outreach and complex, data-intensive administrative tasks related to Provider Termination Re-paneling.A. Patient Outreach (New Member Welcome):Conduct outbound calls to Medicare members for Annual Wellness Visit (AWV) scheduling.Must be proficient in high-volume phone work and accurately quote member benefits.Document activities in Epic and supporting Excel spreadsheets.B. Data & Administrative Support (Provider Re-paneling):Manage patient data across multiple internal systems (SharePoint, sftp).Execute data manipulation tasks: mail merges, file exports, and precise data adding/removing in spreadsheets.Handle detailed, multi-step processes for letter generation, ensuring regulatory compliance and absolute accuracy of information.Required Skills & QualificationsExperience: Proven experience in phone-based customer service, high-volume administrative support, or member services is vital.System Knowledge: Familiarity with Member Services functions and benefit quoting. Working knowledge of Epic is preferred.Core Skills: Exceptional Organizational Mastery, strong Attention to Detail, and demonstrated Dependability.Requires stable power and internet (for remote option) and strict adherence to the Mon–Fri schedule.Note: This position involves working with highly sensitive patient data and requires confidentiality.