Patient Procedure Scheduler Ambulatory Float Pool, Full-Time, Days at University of Chicago Medicine

Job DescriptionBe a part of a world-class academic healthcare system UChicago Medicine as a Patient Procedure Scheduler at our DCAM - Hyde Park clinic. Here you will work alongside our Ambulatory Float Pool team. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.UChicago Medicine is seeking a Patient Services Representative to join the Ambulatory Float Pool team supporting multiple outpatient clinics in Hyde Park and surrounding locations. This role provides the opportunity to deliver high-quality patient care across a variety of specialties including Cardiology Neurology Oncology Primary Care Geriatrics Pediatrics and more.UCMC is committed to a patient-centric efficient health care delivery system that focuses on quality safety service and operational excellence. In this role as a Patient Procedure Scheduler you will be responsible to work collaboratively with physicians staff and patients in order to ensure that procedures and/or surgeries are scheduled and coordinated appropriately. The Patient Procedure Scheduler is accountable for achieving performance and service targets and metrics in a manner consistent with the Ideal Patient Experience approach and philosophy.Essential Job FunctionsWork collaboratively with physicians and staff members to schedule surgeries in Op TimeCoordinate pre and post-surgical appointments with the patient and any ancillary areas as neededSchedule procedures/surgeries based on preapproved guidelines and protocolsEnter procedure/surgery information and update/inform physicians of schedules per protocolCoordinate schedules with time and equipment availability; identify conflicts and adjust schedules as neededCommunicate with patients and inform them of any schedule changesOrder and coordinate delivery of special supplies and equipment as necessaryEnter vendor information and supply into Vendormate systemSchedule Anesthesia for surgery as necessary and per protocolSet expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understandingProvide pre appointment instructions directions and messages per protocolProvide reminder calls for all surgeries prior to surgery dateRespond to patient inquiries/concerns appropriately and in a timely mannerDocument all messages electronically using the In Basket functionality and forward to the appropriate clinical providerProvide service recovery with unhappy patients. Escalate patient concerns per protocolThank each and every caller and ask if there is any other assistance that can be providedRequired QualificationsExperience in Epic-OP Time (Epic operating room scheduling module)Knowledge of medical terminologyExcellent interpersonal skills including the ability to establish and maintain effective relationships with patients physicians management staff and other customersExceptional customer service skills including the ability to use independent thinking sound judgment and creativity when resolving customer issuesCommunicates effectively and professionally with patients visitors physicians and co-workers. High School DiplomaAbility to balance multiple priorities and effectively handle challenging situationsExcellent verbal communication skillsAbility to use personal computers and select software applicationsSuccessful completion of Cadence Scheduling system training and competenciesPreferred QualificationsAssociate or Bachelors Degree preferredVendor mate preferredPosition DetailsJob Type/FTE: Full-time (1.0 FTE)Shift: Day shift Unit/Department: Float PoolCBA Code: Non-UnionLocation: DCAMIn this role we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the day shift between the hours of 8:00 am - 4:30 pm and will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 75% at the Hyde Park campus and 25% at various offsite locations. The days of the week that you are scheduled will be Monday - Friday.Why Join UsWeve been at the forefront of medicine since 1899. We provide superior healthcare with compassion always mindful that each patient is a person an individual. To accomplish this we need employees with passion talent and commitment with patients and with each other. Were in this together: working to advance medical innovation serve the health needs of the community and move our collective knowledge forward. If youd like to add enriching human life to your profile UChicago Medicine is for you. Here at the forefront were doing work that really matters. Join us. Bring your passion.UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at:UChicago Medicine Career OpportunitiesUChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race color ethnicity ancestry sex sexual orientation gender identity marital status civil union status parental status religion national origin age disability veteran status and other legally protected characteristics.As a condition of employment all employees are required to complete a pre-employment physical background check drug screening and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.Compensation & Benefits OverviewUChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine. Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1