Patient Relations Coordinator at University of Wisconsin Hospitals and Clinics Authority

DescriptionWork Schedule:This is a full time 1.0 FTE position. Shifts will be scheduled Monday-Friday between the hours of 8:00 AM 5:00 PM. Hours may vary based on the operational needs of the department. This position is a hybrid position with on-site training and one day per month in the office.Be part of something remarkableJoin the #1 hospital in Wisconsin!We are seeking a Patient Relations Coordinator to:Provide assistance and support as needed with patients families and staff that are in contact with the Patient Relations department.Investigate patient complaints and grievances in ambulatory and inpatient settings to improve the patient and family experience.At UW Health you will have:An excellent benefits package including health and dental insurance paid time off retirement plans two-week paid parental leave and adoption assistance.Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional financial and physical well-being.Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.The opportunity to earn a referral bonus for referring friends former colleagues or others to apply for open posted positions.QualificationsBachelors Degree in Business Administration Nursing Social Work or other health care related field RequiredMasters Degree in Business Administration Nursing Social Work or other health care related field PreferredWork Experience2 years of patient contact health care related experience Required4 years of patient contact health care related experience Preferred2 years of experience working in conflict resolution/investigation PreferredOur Commitment to Social Impact and BelongingUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.Job DescriptionUW Hospital and Clinics benefitsRequired Experience:IC Key Skills Revenue Cycle Management,Marketing,Public Relations,Algebra,MailChimp,Media Relations,Social Listening,Relationship Management,Customer relationship management,Medicare,Public Speaking,Writing Skills Employment Type : Full-Time Experience: years Vacancy: 1