Patient Service Representative IV at United Digestive

Job Details Patient Service Center - Atlanta GA Full Time High School or GED As needed for business requirements. Patient Service CenterDescription GENERAL SUMMARY OF DUTIES: Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures follow-up office visits and ancillary services. Additionally responsible for obtaining accurate documentation of patient information physician scheduling endoscopy center scheduling requests received via the Patient Portal and for responding resolving and/or escalating as required to all patient related issues. Growth opportunity for senior level up to PSR VI position.* Must meet and maintain an average Overall Score of 85% or better to apply for open position.Title# of Brands/AcquisitionsTime in PositionPatient Service Representative I1New HirePatient Service Representative II26 months or morePatient Service Representative III312 month or morePatient Service Representative IV418 months or morePatient Service Representative V5 or more24 months or morePatient Service Representative VIMust have MA experience and service both CSR and PSR calls as required6 months in MA positionLOCATION: Potential remote positionREPORTS TO: Patient Service ManagerRESPONSIBILITIES:Duties include but are not limited to:Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.Schedules reschedules and manages cancellations and no shows for patient office visits and proceduresMaintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preferenceCollects and records accurate patient information according to the UNITED DIGESTIVE Documentation RequirementsEnsures all applicable procedures are scheduled in UNITED DIGESTIVE endoscopy suites; coordinates scheduling of procedures in hospital if necessaryEnsures all applicable ancillary services are scheduled at United DigestiveHandles requests for information or appointment received via the eCW Patient Portal or United Digestive Website in an efficient and timely mannerMails/Emails information packets to patients who are new to the practiceAddresses questions regarding patient appointments and requests for information from referring providersAccurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessaryMeets or exceeds quality and productivity standards as set by the Patient Service Leadership teamAnswers emails and voicemails and returns patient calls in a timely and efficient mannerCompletes requests for information from other United Digestive staff and ensures that they are handled promptly and effectively to guarantee payment on patient accountsAbides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient informationParticipates in staff meetings as directed by the Patient Service Supervisor or ManagerParticipates in marketing activities as directed by the Patient Service Supervisor or ManagerParticipates in ongoing customer service training as directed by the Patient Service Supervisor or ManagerAny other duties and/or special projects as assignedREQUIRED EDUCATION SKILLS & EXPERIENCEHigh School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center eCW specialty clinic and/or gastroenterology experience preferred; staff member must be computer literate able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred but not required.*Must have a quiet place to work remotely with sufficient internet bandwidth to work effectively from a remote location.ADDITIONAL SKILLS AND EXPERIENCEPatient Service Representative must be able to:Possesses the ability to deal with patients visitors co-workers and physicians with courtesy and respectDisplays a professional outgoing warm and helpful attitudePossesses compassion for dealing with people who are ill and need helpPlan prioritize and complete multiple tasks as delegated by the Patient Service ManagerWork under pressure; assess respond and communicate issues in a timely mannerCommunicate clearly with patients and coworkers through the telephone email and in-personInterpret and apply clinical and non-clinical policies and proceduresPHYSICAL/MENTAL/ENVIRONMENTAL DEMANDSRequires sitting and standing associated with a normal office environment; travel within the Metro area required. Required Experience:Unclear Seniority Key Skills Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines Employment Type : Full-Time Experience: years Vacancy: 1