Patient Service Representative at Pacer Group

Job Title: Patient Services Representative II (PSR II)

Location: West Hollywood, CA (Onsite)

Work Arrangement: Onsite

Employment Type: Contract

Duration: 13 Weeks

Domain: Healthcare Administration / Patient Services / Medical Office Support

Pay Rate: $25.00 - $27.00/hr. on W2 (Based on Experience)

Schedule: Day Shift | 8:00 AM – 4:30 PM (5x8 Hours)

Deadline: 7/15/2026

Skills Required

Primary (Must-Have):

• Minimum 2 years of healthcare administrative experience
• Experience with patient scheduling and appointment coordination
• Strong knowledge of insurance verification and authorization processes
• Experience managing patient check-in and check-out procedures
• Ability to maintain accurate patient demographic and insurance records
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Knowledge of HIPAA regulations and patient confidentiality requirements
• Ability to work independently in a high-volume healthcare environment
• Strong customer service and patient-focused approach

Secondary (Good to Have):

• Experience using CS-Link or similar Electronic Health Record (EHR) systems
• Experience handling inbound calls through ACD systems
• Familiarity with provider scheduling and referral coordination
• Experience retrieving and managing medical records
• Participation in process improvement initiatives within healthcare settings

Position Overview

The Patient Services Representative II (PSR II) provides advanced clerical and administrative support within a fast-paced healthcare environment. This role is responsible for managing high patient volumes, coordinating complex scheduling activities, verifying insurance information, and ensuring an exceptional patient experience while maintaining compliance with healthcare regulations and organizational standards.

Roles & Responsibilities

• Manage patient check-in and check-out processes, including payment collection and reconciliation.
• Maintain accurate patient demographic, insurance, and registration information within the CS-Link system.
• Schedule and coordinate patient appointments, including complex and multi-service visits such as EKGs, echocardiograms, and laboratory services.
• Monitor daily schedules, identify missed appointments, and facilitate patient rescheduling.
• Verify insurance benefits, determine patient financial responsibility, and coordinate authorization requirements.
• Maintain and update provider schedules while communicating schedule changes effectively.
• Coordinate referrals and authorizations in accordance with healthcare regulations and internal procedures.
• Serve as a liaison between patients and clinical teams to ensure efficient patient flow.
• Retrieve and manage medical records in compliance with HIPAA and clinical protocols.
• Handle inbound calls professionally, triage messages, and route communications appropriately.
• Participate in department meetings, huddles, and process improvement initiatives.
• Provide administrative and operational support, including occasional courier responsibilities within the facility.
• Follow infection prevention standards and organizational policies at all times.
• Perform additional duties and special projects as assigned.

Minimum Qualifications

• High School Diploma or GED required.
• Minimum 2 years of healthcare administrative experience.
• Experience with patient scheduling and registration processes.
• Knowledge of insurance verification and authorization procedures.
• Strong communication, organizational, and customer service skills.
• Ability to work effectively in a fast-paced clinical environment.
• Knowledge of HIPAA compliance and patient privacy standards.

Preferred Qualifications

• Experience with CS-Link or other Electronic Health Record (EHR) systems.
• Previous experience in specialty clinic or hospital environments.
• Familiarity with ACD phone systems and high-volume call handling.
• Experience coordinating referrals and complex appointment scheduling.
• Participation in healthcare quality improvement initiatives.

Work Environment

• Onsite healthcare/clinical environment.
• High-volume patient-facing role requiring strong multitasking abilities.
• Frequent interaction with patients, providers, and clinical staff.
• Fast-paced environment with a strong focus on patient satisfaction and operational efficiency.

Benefits

Medical | Dental | Vision | 401(k) | Paid Sick Leave

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Disclaimer

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications, experience, and client requirements.