Patient Service Representative (PSR) Full Time-Day Shift at Mercy

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Patient Service Representative (PSR)

Location: Mercy Hospital Washington-Imaging Dept.
Schedule: Day Shift
Employment Type: Full time

Position Overview

The Patient Service Representative (PSR) is the first point of contact for our patients and visitors and plays a vital role in creating a positive, seamless patient experience. This position supports front desk operations, patient workflows, and clinic coordination while providing exceptional customer service in a fast paced healthcare environment.

Key Responsibilities

• Greet patients and visitors in a prompt, courteous, and professional manner and verify patient identity
• Perform all check in, check out, and appointment scheduling activities
• Answer phones and complete general clerical duties, including Epic chart creation, scanning, RightFax management, copying, and mail processing
• Balance and close assigned cash drawer daily, maintaining accurate cash counts
• Maintain accuracy of patient charts and electronic health records (EHR)
• Demonstrate working knowledge of clinic equipment, including computers, scanners, credit card machines, copiers/fax machines, and related office tools
• Review departmental communications in a timely manner, participate in meetings, and suggest workflow improvements
• Support and implement changes related to EPIC or clinic workflows
• Maintain a clean, safe reception and waiting area in accordance with Infection Control Guidelines
• Adhere to safety regulations, confidentiality policies, and incident reporting procedures
• Perform other duties as assigned

Minimum Qualifications

Education

• High school diploma or equivalent required

Skills, Knowledge & Abilities

• Strong verbal and written communication skills
• Excellent customer service skills with a patient focused, empathetic approach
• Proficiency in basic computer skills, including data entry and word processing
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and follow privacy policies and procedures
• Ability to adapt in a fast paced environment and remain professional under pressure
• Willingness to attend and complete Clinic Core Front Desk Training post hire

Physical Requirements

• Ability to push, pull, and/or lift up to 50 lbs. occasionally
• Ability to stand and walk throughout the shift
• Ability to grip, reach, bend, kneel, twist, and squat as required to perform job duties

Preferred Qualifications

• One year of applicable medical office or healthcare experience

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.