Patient Service Specialist at Cleveland Clinic

At Cleveland Clinic Health System we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence pushing the boundaries and transforming the patient experience every day. We all have the power to help heal and change lives beginning with our own. Thats the power of the Cleveland Clinic Health System team and The Power of Every One. Job TitlePatient Service Specialist LocationAvon Lake FacilityAvon Lake Family Health Center DepartmentAvon Lake Administration-Regional Operations Job CodeB15028 ShiftDay/Evening Rotation Schedule7:30am-4:00pm/10:30am-7:00pm Job Summary Job DetailsJoin the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist your responsibility is to deliver an exceptional experience to patients families and visitors from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.A caregiver in this position worksbetween either 7:30am to 4:00pm or 10:30am to 7:00pm. A caregiver who excels in this role will:Provide a comprehensive proactive and Patients First experience for patients and visitors.Investigate triage and resolve patient issues using the established HEART model.Create a welcome and professional environment interact with patients and ensure stellar patient experiences.Perform patient registration visit preparation telephone triage insurance verification co-pay collection patient and record tracking scheduling arrival and/or departure desk activities and screening and scheduling of interpreter services.Enter and maintain confidential patient information.Recruit enroll and educate patients on MyChart and Appointment Pass.Minimum qualifications for the ideal future caregiver include:High School Diploma/GED and two years of experience in patient registration appointment scheduling insurance processing or customer service OR Associates Degree and one year of experience OR Bachelors DegreePreferred qualifications for the ideal future caregiver include:Knowledge of medical terminologyPhysical Requirements:Dexterity sufficient to operate a PC and other office equipment.Requires extended periods of standing walking or sitting.Good visual acuity through normal or corrected vision.Must be able to navigate various locations and function in a fast-paced hectic environment.Ability to lift and transport up to 25 pounds.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.Decisions concerning employment transfers and promotions are made upon the basis of the best qualified candidate without regard to color race religion national origin age sex sexual orientation marital status ancestry status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with DisabilitiesRequired Experience:IC Key Skills Air Ticketing,API,CAD CAM,Data Management,Equity,Import & Export Employment Type : Full-Time Experience: years Vacancy: 1