Patient Services Coordinator Dental Hygiene at Yakima Valley College

DescriptionOur Mission Statement:As a federally designated Hispanic-serving Institution residing on the traditional homelands of the 14 Confederated Tribes and Bands of the Yakama Nation Yakima Valley College cultivates equity and a culture of innovative and inclusive teaching and learning.Yakima Valley College serves all students holistically supports all students learning goals and fosters achievement within career and educational pathways.We strengthen our communities by providing opportunities for personal enrichment economic mobility and sociocultural engagement.Yakima Valley College is accepting applications for a Patient Services Coordinatorin our Dental Hygiene Clinic.This is a full-time 11-month classified position which includes a state benefits package and incremental wage increases according to the classified collective bargaining agreement. Leave Without Pay August 1-15 and December 16-January 1.This is an in person position with a monthly salary of $3665.00. ThePatient Services Coordinatorperforms a variety of tasks supporting smooth operations of the Allied Dental programs and clinic. This position supports daily operations by coordinating patient scheduling purchasing clinical supplies maintaining patient electronic record software dental billing and customer service operations. This position supports the various Allied Dental programs by processing admissions applications acceptance notifications class registration and maintaining admissions software. A high level of accountability dependability and multitasking is required.The Patient Services Coordinatorwill practice Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA). Duties are performed in an office environment and long periods of computer work may be necessary to complete assignments. Occasional lifting of up to 25 lbs. may be required.Essential TasksClinic Operations & Patient ServicesOpen and close the dental clinic in coordination with the Clinic Manager.Share front desk duties including handling phone calls emails and inquiries related to clinical services and prospective students.Provide exceptional customer service to patients students faculty and stakeholders.Manage patient intake appointment scheduling and record-keeping while ensuring HIPAA compliance.Assist patients with understanding insurance coverage co-pays and financial matters.Handle patient complaints or concerns and direct them to appropriate personnel when necessary.Billing & Financial ManagementProcess accurate and timely insurance billing for services using Axium Ascend and DentalXChange.Maintain detailed billing records fee schedules and codes.Verify insurance prior approval requirements dispute rejected claims and submit additional documentation as needed.Process reconcile and ensure accuracy of patient billing documents.Ensure cash deposits are completed according to YVC procedures.Software & Data ManagementMaintain Axium Ascend software system including user accounts access levels appointment scheduling and billing tracking.Collaborate with software vendors to resolve technical issues.Implement data surveys and produce reports as requested.Inventory & PurchasingSupport supply equipment and inventory control for the clinic.Communicate with vendors for clinical supply purchases evaluate cost-effective alternatives and ensure timely ordering and delivery.Process purchase requisitions and maintain records of all clinical purchases and inventory.Program Administrative SupportAssist with student program application processing TEAS score requests and maintain student rosters.Manage WebAdmit software for student applications.Coordinate student registration and building access including key card distribution and collection.Facilitate program events and special seminars including space booking and catering arrangements.Support faculty and staff with travel authorizations and expense processing.Assist with CRDTS coordination including room reservations supply purchasing and billing.Maintain program website and marketing materials for accuracy and updates.Share responsibility for processing program contracts and MOUs following college procedures.Provide information to Registration and Financial Aid offices regarding program admits and withdrawals.Collaboration & TrainingAttend department meetings and provide updates on office procedures and clinic concerns.Collaborate with the dental team to review and improve office processes.Assist with orienting new staff on clinical office procedures.Participate in professional development and assigned training.QualificationsMINIMUM QUALIFICATIONS:An earned Associates Degree or Medical/Dental/Billing Office CertificateThree years of full-time medical or dental office experience.One year of medical or dental billing.Bilingual/biliterate: English/Spanish.PREFERRED QUALIFICATIONS:Five plus years of office management experience in a dental clinic.Three years of experience in insurance billing and resolving denied claims.Advanced use of Microsoft applications- Excel Word Outlook and Teams.ABILITY TO:Work collaboratively with a diverse faculty staff students public and community partners to create a positive work environment.Communicate clearly in oral and written formats with translation from English to Spanish as needed.Provide excellent customer service to all students staff faculty and community members.Implement rules and regulations.Meet or exceed deadlines.Handle money (cash checks etc.) accurately and follow State and college rules and regulations.Read and comprehend advanced instructions operation manuals correspondence and memos.Work a flexible schedule when requested to serve early morning or evening students and patients.Quickly learn new technology and software applications.Supplemental InformationAPPLICATION INSTRUCTIONS:A cover letter describing your interest and alignment with YVCs mission.A current resume(a resume will not substitute for the work experience section of the online application) Three (3) professional references(personal references do not count as professional)Unofficial transcripts for confirmation of degree(if minimum qualifications require a degree). The successful candidate will be required to submit official transcripts at time of hire. Certifications/Credentials as requiredfor fulfillment of the minimum qualifications.Please note: Failure to follow the above application instructions will lead to disqualification.Please do not include any attachments other than the ones requested above. E-mailed documents will not be accepted after the closing of the recruitment or in lieu of attaching your documents to the online application.SUPPLEMENTAL INFORMATION:Candidates invited for interviews may be required to complete a skills test.Candidates may be subject to a Criminal History Background Check as a condition for consideration of employment.In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.Yakima Valley College does not discriminate against any person based on their race color creed religion national origin sex sexual orientation and/or gender identity age marital status the presence of any sensory mental or physical disability the use of a trained dog guide or service animal by a person with a disability honorably discharged veteran or military status genetic information or any other prohibited basis in admission treatment or participation in its programs services and activities or in employment. All inquiries regarding compliance should be directed to Alma Ramirez Chief Human Resources Officer Yakima Valley College 1015 South 16th Avenue Yakima Washington 98902; email; telephone 509.574.4671.Yakima Valley Colleges Annual Safety and Fire Report is available online at https:// mandated information about current campus policies concerning safety and security issues required statistics and other related information for the past three calendar years. To obtain a paper copy of the report please call 509.574.4610.Applicants with disabilities who require assistance with the recruitment process will be accommodated to the extent reasonably possible.All positions are subject to funding.Required Experience:IC Key Skills Office Manager Experience,Accounts Receivable,Dentrix,Computer Operation,ICD-10,Dental Receptionist,Chairside Assisting,Dental Office Experience,Medical Billing,Front Desk,CPT Coding,Eaglesoft Employment Type : Unclear Experience: years Vacancy: 1 Yearly Salary Salary: 40315 - 53702