Patient Services Representative, Infectious Diseases, Full-Time, Days at University of Chicago Medicine

Job DescriptionBe a part of a world-class academic health-caresystem at UChicago Medicineas a Patient Services Representative in our Infectious Diseases Clinic at our Hyde Parklocation.In this role the Patient Services Representativeschedules medical procedures and services creates reservations performs preadmission registration discharge and transfer processes. They provide excellent customer service assists patients with financial and billing inquiries and perform collection functions.Essential Job Functions:Greets and registers patients upon arrival collects patient demographics referrals guarantor insurance and other billing information; interviews patients and other parties to obtain informationPerforms pre and post-billing functions responds to patient inquiries in-person and via written correspondence.Verifies insurance coverageInitiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolutionPrepares various correspondence and reports clinic consultation notes referral letters and other departmental correspondence; maintains correspondence filesAnswers incoming calls and assists with general clerical duties as needed within the departmentRequired Qualifications:High School DiplomaExcellent interpersonal skills including the ability to establish and maintain effective relationships with patients physicians management staff and other customersExceptional customer service skills including the ability to use independent thinking sound judgment and creativity when resolving customer issuesAbility to balance multiple priorities and effectively handle challenging situationsExcellent verbal communication skillsBasic office skills including 35 wpm typing and 4500 key stokes an hourAbility to accurately and efficiently enter alpha numeric data on screenKnowledge of basic medical terminologyAbility to use personal computers and select software applications including EpicSuccessful completion of competencies related to the Cadence Scheduling systemSuccessful completion of competencies related to the Point of Service Collection policyPreferred Qualifications:Associate or Bachelors Degree preferredPrior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocolsOncology Experience PreferredPosition Details:Job Type/FTE: Full Time (1.0 FTE)Shift: DaysWork Location: OnsiteUnit/Department: Infectious DiseasesCBA Code: 743 ClericalWhy Join UsWeve been at the forefront of medicine since 1899. We provide superior healthcare with compassion always mindful that each patient is a person an individual. To accomplish this we need employees with passion talent and commitment with patients and with each other. Were in this together: working to advance medical innovation serve the health needs of the community and move our collective knowledge forward. If youd like to add enriching human life to your profile UChicago Medicine is for you. Here at the forefront were doing work that really matters. Join us. Bring your passion.UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at:UChicago Medicine Career OpportunitiesUChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race color ethnicity ancestry sex sexual orientation gender identity marital status civil union status parental status religion national origin age disability veteran status and other legally protected characteristics.As a condition of employment all employees are required to complete a pre-employment physical background check drug screening and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.Compensation & Benefits OverviewUChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.Required Experience:Unclear Seniority Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1