Patient Solution Specialist (VARO) Lvl 1 at Professional Credit Service

Job Details MI90 Pennsylvania Home & Office - West Chester PA Full-time High School Diploma/GED or equivolent $18.00 - $20.00 BaseCommission/month None Admin - ClericalDescription Job Title: Patient Solutions Specialist Department: VARO Insurance Reports to: General Manager Date created/revised: 02/25/2025FLSA Classification Nonexempt Salary Grade/Range: $18.00Job Summary/Objective:The Patient Solutions Specialist will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls completing outbound calls obtaining insurance assisting patients with payments/payment plans and discussing disputes.OverviewYou will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls completing outbound calls obtaining insurance assisting patients with payments/payment plans and discussing disputes.ResponsibilitiesAnswer roughly 60-70 inbound calls daily 8-9 calls per hourCollect $250 per hourParticipate in dialer campaignsReview patient accounts and communicate information clearly in a positive tone.Resolve outstanding account balances by processing real-time payments over the phoneConsistently hit or exceed production metrics and goalsAccurately document insurance informationRepresent the company and its clients in an effective and professional mannerProficiently use internal customer service computer systems medical billing systems and Microsoft Office productsConform with and abide by all regulations policies work procedures and instructions.Demonstrated ability to represent Professional Credit Service within the professional and ethical standards of the company.Demonstrate company core values; Continuous Improvement Dependability and Treating Others with Dignity and RespectOther duties and responsibilities as assigned. QualificationsPrevious experience in customer service (required)Knowledge of health insurance terminology and billing processes (preferred)Prior experience in a call center environment (preferred)Prior collecting/payment processing experience (preferred)Experience in conflict resolution and de-escalationExcellent written and verbal communication skillsDeadline and detail-orientedMust be flexible and adaptive to a high-volume call center environment which requires long periods of stationary workEducation and TrainingHigh school degree (preferred)Physical RequirementsAbility to remain stationary for long periods of time up to 90% of work hours.Ability to look at a computer screen for long periods of time.Ability to read speak clearly so others understand hear comprehend the written and spoken word.Auditory and verbal activities necessitate the use of hearing and speech.Ability to use the telephone to communicate with others.Ability to operate a computer and other office productivity machinery.Travel requiredNo travel is required for this positionOther dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Required Experience:IC Key Skills Sales Experience,ADAS,Customer Service,AI,Computer Skills,Retail Sales,Product Demos,Automotive Diagnostics,Automotive Repair,Business requirements,Cash Handling,Enterprise Sales Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 18 - 20