Patient Support And Document Specialist at TEKsystems

We are seeking a Patient Support & Documentation Specialist to assist patients throughout the full intake and equipment ordering process. This role handles inbound and outbound calls, reviews documentation, verifies insurance, processes orders, and schedules patients for medically necessary equipment. Ideal candidates are patient focused, organized, and comfortable working in a fast paced healthcare support environment.

• Respond to incoming calls and emails quickly while meeting service performance targets
• Make outbound calls to gather missing information, confirm patient details, or follow up on referrals
• Clearly explain equipment orders, next steps, and patient financial responsibility
• Provide accurate information about products, services, and support options

• Evaluate referral documentation for completeness and accuracy
• Enter and process patient orders according to established procedures
• Maintain thorough and accurate call documentation
• Ensure all forms and records meet compliance standards

• Verify patient insurance eligibility and benefits
• Identify co pays, co insurance, deductibles, and coverage requirements
• Obtain pre authorizations when required
• Submit physician orders to insurance carriers and follow up on pending approvals

• Track pending orders and ensure timely follow up
• Route calls to appropriate teams or departments
• Maintain up to date knowledge of products and services offered

• Customer service or call center experience
• Medical office, patient care, or healthcare support experience preferred
• Strong attention to detail with documentation and data accuracy
• Ability to manage high call volumes and multitask
• Professional communication and strong problem solving skills

• Hands on patient care experience
• Experience with CPAP, respiratory equipment, or DME products
• Prior insurance verification or healthcare documentation knowledge

Entry Level - training provided; healthcare experience strongly preferred.

This is a Contract to Hire position based out of Kearney, NE.

The pay range for this position is $18.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Kearney,NE.

This position is anticipated to close on Mar 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.