Patient Support Specialist at Vets Hired

JOB SUMMARY The Patient Support Specialist is responsible for responding to patient inquiries related to insurance benefits patient responsibility eligibility claims and payment plans in a confidential and professional manner. This role ensures timely communication accurate documentation and effective issue resolution while supporting overall patient satisfaction and billing operations. JOB RESPONSIBILITIES Respond to patient inquiries via phone email and written communication regarding insurance benefits provider contracts eligibility claims and financial responsibilities Resolve patient concerns and complaints promptly and professionally Establish and manage patient payment plans when requested Document all interactions in the electronic health record system with clear and thorough notes Work assigned patient cases and inquiries within the system Respond to all patient calls or requests within the required timeframe Research and analyze data to identify operational or customer service challenges and report trends to management Provide requested information to patients including those who may be upset or frustrated Assist with additional billing and collections tasks as needed JOB REQUIREMENTS High school diploma or GED required Previous experience in medical billing or a related field preferred Proficiency with electronic health records and billing software preferred Experience with Athena is preferred Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full Time Experience: years Vacancy: 1