Patron Services Assistant (Part-time, 13 hoursweek) at Mount Prospect Public Library

Job Details MPPL - Mount Prospect ILDescription Does the idea of greeting patrons excite you Do you like the challenge of being able to respond to expected and unexpected questions The Mount Prospect Public Library is looking for two part-time Patron Services Assistants to staff the welcome desk which is the first point of contact for all our patrons. At the desk youll answer patron questions and assist with this role youll also handle incoming phone calls program registration and meeting room reservations.SCHEDULEPosition #1 approximate average of 13 hours/week:Monday & Thursday 9am to 1pmEvery other Saturday & Sunday 12pm to 5pmPosition #2 - approximate average of 13 hours/week:Tuesday & Friday 9am to 1pmEvery other Saturday & Sunday 12pm to 5pmSALARY:$16.62 per hourBENEFITSPaid time offPaid holidays including a birthday holidayDental life and pet insurancePURPOSEUnder the direct supervision of the Head of Patron Services the Patron Services Assistant greets patrons and directs inquiries in person and via telephone including program registrations and scheduling meeting room reservations. This position has extensive public contact and performs clerical support in a busy environment.SUMMARY OF DUTIES:This position comprises of the following essential duties:Public Service (approx. 50%) Clerical Support (approx. 40%) Other non-essential job duties may include special projects representing the Library and committee work.JOB RESPONSIBILITIESPublic ServiceApplies MPPL-values-based customer serviceAssists patrons at the public desk on the telephone and onlineAnswers informational and directional questionsHandles program and public meeting room registration and/or reservationsRegisters patrons for library programsIssues and monitors volunteer access badges including daily access badges for staffMakes opening closing and public emergency announcementsRoutes incoming telephone callsMay serve as a Voter Registrar Provides various public civic services (vehicle sticker renewal etc.)Assists patrons in the use of equipment items in the public service areaClerical SupportAssists with clerical duties for other departmentsMaintains department office suppliesMaintains lost and found materials storage and retrieval of lost items.Maintains sign-out keys or equipment for meeting rooms and display casesFacilitates the distribution of museum passes to area attractions for patronsPrepares supply orders; unpacks and distributes suppliesProcesses postage for outgoing library mailAppropriately monitors and processes any inquiries received via the departmental email inbox Special ProjectsAccompanies outreach staff on school visits and other outreach activitiesResponsible for display case assignments upkeep and general appearanceUpdates public bulletin board as neededActs as a public meeting room liaison for the village community and political groupsMay serve as Volunteer Coordinator for individuals volunteering their time at the libraryOtherAttends appropriate meetings workshops and seminarsResponsible for delivery of emergency jump bag to in-charge staff in case of evacuationResponsible for emergency announcements as needed Serves on committees as assignedOther duties as assignedQualifications EDUCATION TRAINING AND EXPERIENCEHigh school diploma (or equivalent work experience) required. Experience working in a public setting is desirable.KNOWLEDGE SKILLS & WORK CONDITIONSKnowledge & AbilityAbility to access input and retrieve data from the computerAbility to operate a two-way radio and telephoneAbility to handle and process cash and/or cash registerKnowledge in the use of the Integrated Library SystemKnowledge of library policies and procedures Behavioral SkillsCommitment to Task. Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges instruments or processes; concentrate on routine work details and organize and maintain a system of records. Communication. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.Coping. Able to maintain a solution-oriented approach while dealing with interpersonal conflict hazardous conditions personal rejection or time demands. Customer Focus. Able to demonstrate a high level of service delivery; do what is necessary to ensure internal and external customer satisfaction; deal with service failures and prioritize customer needs. Decision Making & Problem Solving. Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason even when dealing with emotional topics; review facts and weigh options.Flexibility. Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.Teamwork. Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.Supporting Diversity Equity and Inclusion. Able to adapt behavior to others styles; interact effectively with people who have different values cultures or backgrounds; optimize the benefits of having a diverse inclusive and equitable workforce.Working ConditionsWork is performed in a typical library environment.Work is performed while:standing for varied lengths of time (from 2 - 6 hours) Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Employment Type : Unclear Experience: years Vacancy: 1