Payer Quality Consultant, Director at PwC (US)

Operations Consulting Director

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

The Opportunity: As part of the Operations Consulting team you lead the strategic direction and execution of impactful initiatives within the payer sector. As a Director, you drive business growth by overseeing multiple projects, cultivating executive-level client relations, and mentoring the future leaders. This role offers a unique chance to shape client engagements while fostering an environment where innovation and integrity thrive.

Responsibilities:

• Drive business development efforts to enhance client engagement and satisfaction.
• Oversee project execution, maintaining alignment with organizational goals.
• Mentor and develop team members to foster their professional growth.
• Analyze market trends to identify opportunities for service enhancement.
• Promote collaboration across teams to leverage diverse skills.
• Uphold adherence to professional standards and ethical guidelines.
• Cultivate a culture of innovation and continuous improvement.

What You Must Have:

• Bachelor's Degree.
• At least 10 years of experience.

What Sets You Apart:

• Master's Degree in Health Administration, Business Administration/Management preferred.
• Demonstrating Government Programs Experience with Medicare Advantage and Medicaid program requirements.
• Leading teams to generate a vision and trust.
• Building collaborative relationships and seeking feedback.
• Managing planning, organizing, and delivery of operations tasks.
• Overseeing independent analyzes and client deliverables quality.
• Communicating cogently in organized written and verbal formats.
• Leveraging quantitative analyzes for meaningful insights.

Travel Requirements: Up to 80%.

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.