Payment Solutions Analyst- Full Time at Instep Federal Credit Union

Job DescriptionJob DescriptionPRIMARY FUNCTIONThis role supports our credit union’s financial health by assisting with all loan collections activities. As a Payment Solutions Analyst, you will play a vital role in monitoring delinquencies, coordinating collection efforts, and providing exceptional member service. Additionally, you will collaborate with the Loan Collections Officer and other key personnel to ensure smooth operations and timely resolutions. DUTIES AND RESPONSIBILITIESCollectionsReview daily reports for delinquencies and high balances aged less than 60 days. Make all necessary written and telephone contacts for collections on high-balance or delinquent accounts. Coordinate collection activities with the Loan Collections Officer. Provide member services related to loan payment inquiries. Troubleshoot member loan histories to resolve issues effectively. Record collection activities in member files and maintain a one-year file of delinquency reports with actions taken. Negotiate and coordinate payment arrangements with members.Identifies and recommends improvement of processes and procedures involving job functions.Participate in weekly meetings with the CEO, Loan Collections Officer, and Operations Officer to discuss delinquency status, problem loans, and collection strategies. Provide backup and support for the Loan Collections Officer Provide backup coverage on the teller line, including rotating Saturdays at the branch office. Perform other duties and tasks assigned by the supervisor. BENEFITSCompetitive salary Health, dental, and vision insurance Retirement savings plan Paid time off and holidays Ongoing training and development opportunitiesQUALIFICATIONSOne to two years of similar or related experience. The ideal candidate will have strong customer service skills, excellent communication skills, and a passion for helping others. Previous experience in a financial institution is preferred but not required. A high school diploma or equivalent is necessary for this position.If you are motivated, detail-oriented, and eager to grow in the financial industry, we encourage you to apply!