PC Repair Technician (On-site and Remote) at Suncap Technology Inc.

An onsite PC repair technician's responsibilities include diagnosing and repairing hardware and software issues, performing installations and upgrades, providing technical support to end-users. They must troubleshoot problems, set up new equipment, perform data backups, maintain computer systems, and ensure security protocols are followed. Technical duties Troubleshoot hardware and software: Diagnose and fix issues with computer components (like motherboards, screens, and power supplies) and software (like operating systems, applications, and viruses). Install and upgrade: Set up and install new hardware, software, and peripherals. Perform upgrades to firmware, components, and operating systems. Repair and maintain: Disassemble, repair, and reassemble computer hardware. Perform routine maintenance to ensure systems run efficiently and perform necessary security updates and patches. Perform diagnostics: Use diagnostic programs to test system performance, identify failures, and test new software. Support and communication Provide end-user support: Offer technical assistance in person, via phone, or email or in person to help users with their computer systems. Train users: Educate users on how to use new software and hardware and on best security practices. Record and report: Create detailed records of repairs, issues, and maintenance performed. Security and data management Implement security protocols: Install and maintain security software, scan for viruses, and help enforce security policies. Manage data: Create and perform data backups to prevent data loss. Other responsibilities Network support: Provide support for local area networks (LANs), wide area networks (WANs), and telecommunications equipment as needed. Technical and problem-solving skills Technical proficiency: A deep understanding of the tools, machinery, or software relevant to their field. Problem-solving: The ability to methodically diagnose issues, analyze problems, and find effective solutions. Attention to detail: Meticulously following procedures and double-checking work to ensure accuracy and prevent future problems. Adaptability: A willingness to learn new technologies and adapt to changes in the industry. Soft skills Communication: Clearly explaining technical concepts to non-technical audiences, listening actively to understand customer needs, and collaborating with team members. Patience and composure: Remaining calm and focused when dealing with complex issues or stressful situations. Teamwork: Collaborating effectively with colleagues and supporting a positive work environment. Initiative and self-motivation: Working independently, identifying tasks, and proactively seeking opportunities to improve. Work ethic and professionalism Work ethic: Demonstrating reliability by being punctual, committed to the job, and following through on tasks. Safety awareness: Adhering strictly to safety procedures to protect themselves and others. Integrity: Being honest and trustworthy, especially when interacting with clients. Must use reliable transportation and clean driving record. Must pass background and drug screenings Must be a great communicator Compensation Must sign noncompete and non disclosure