People Solutions Concierge at Vanderbilt University

DescriptionKey ResponsibilitiesBring high-energy positive interactions to every customer touchpointGreet and support employees with exceptional warmth and genuine hospitalityQuickly and cheerfully route inquiries with a welcoming solution-oriented approachManage intake processes with enthusiasm and meticulous attention to detailCreate a welcoming environment that makes every employee feel valued and supportedLeverage help desk technology to track manage and respond to employee requests efficientlyUtilize AI tools to enhance response accuracy streamline workflows and improve employee experienceCustomer Service Approach:Deliver consistently outstanding high-touch customer experiencesDemonstrate infectious positivity and genuine care in all interactionsResolve inquiries with speed accuracy and a friendly demeanorBuild rapport through active listening and empathetic communicationSupervisory RelationshipsThis position does not have supervisory responsibility. The position reports administratively and functionally to the Administrative Manager.Education and CertificationsHigh School Diploma is necessaryBachelors degree from an accredited institution of higher education is strongly preferredQualificationsVibrant personality with a natural hospitality mindsetProven track record of high-energy engaging customer serviceExceptional communication skills with a warm approachable styleAbility to multitask with enthusiasm and precisionEagerness to learn and grow with a contagious positive attitudeAt least one year of previous People Experience (Human Resources) is preferredFamiliarity with Microsoft Applications is helpfulComfortable using help desk platforms and AI-driven tools to support employee inquiries and improve processes Key Skills Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting Employment Type : Full-Time Department / Functional Area: Administrative Support Experience: years Vacancy: 1