Per Diem Patient Services Representative at North Shore Community Health

Full-timeDescriptionOpportunity OverviewNorth Shore Community Health (NSCH) is an industry leader in exceptional community healthcare delivery. Reporting to the Site Manager in a very busy office the Per Diem Patient Services Representative (Front Desk) serves as the first face our patients encounter ensuring patients are appropriately registered scheduled and charged for medical visits to facilitate smooth clinic flow.The OrganizationNorth Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence NSCH provides:Comprehensive primary care.Dental services.Behavioral health care.Care management.Pharmacy services.Substance abuse disorder treatment.Nurse care management.Insurance enrollment assistance.NSCH operates service sites at Gloucester Peabody and Salem Family Health Centers ensuring convenient access to care. Additionally NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy Collins Middle School Horace Mann School Bates Elementary School and the Peabody Learning Academy for behavioral health services.As a community-based safety net healthcare provider NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits tuition reimbursement loan forgiveness opportunities and other appealing benefits.We believe in supporting our employees from day one and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.MissionNorth Shore Community Healths mission is to build healthy communities by providing exceptional care to all.VisionHealthy People Vibrant CommunitiesValuesAccountabilityWe take our responsibility to ourselves each other and the NSCH Community very seriously. We understand our individual roles and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakesacknowledging the error owning it taking corrective actions and moving forward. We follow through on what we commit or resolve to do.IntegrityIntegrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty fairness respectfulness and trustworthiness. We are honorable and respectful in dealings with others and we strive to deal honestly fairly and in a respectful ethical and trustworthy manner when in agreement or disagreement.EmpathyEmpathy is a deep appreciation for anothers situation and point of view which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.CourageWe see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend ones behaviors actions and thoughts beyond ones comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse difficult and challenging situations with confidence and positive energy.RespectNSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns understand what is important and provide appropriate solutions and care. We do this through coordination and integration of care collaboration and teamwork.CommitmentNSCH is committed to the health and well-being of its community patients and staff. We demonstrate this commitment by constantly striving to align our actions with our mission vision and values.EEO Statement:We North Shore Community Health (NSCH) are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people at all job levels in the organization. We do not and will not make any personnel decisions (like recruiting hiring job assignments and promotions) based on age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity gender expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law.ResponsibilitiesProvides outstanding customer service to both patients and NSCH clinical staffDisplays professionalism and a friendly attitude while working with all patients including those who may be experiencing a high level of stress concern or emotionEnsures patients are appropriately registered scheduled and checked in for appointmentsDirects calls and notes to appropriate staff taking accurate and detailed messages to ensure that callers receive the information they needEnsures all patient demographic and insurance information is accurate and up-to-date during their visit.Identifies and collects any outstanding documents related to patients care including consent forms and paperwork related to payment collection.Collects patient payments when appropriate and secures and reconciles payments until the end of shift.Maintain organized and clean work areas and waiting roomProvides translation services as neededContacts patients as needed via letter telephone or patient portalHIPAA: Maintains integrity and completeness of medical records and patient confidentialityCopies and faxes documents as neededAnd other assigned duties to support the patient care teamRequirementsHigh School diploma or equivalentA minimum of two (2) years of customer service experience preferably in a medical setting or office environmentDemonstrated work history of reliability good attendance and a positive attitudeDetail-oriented and thoroughWillingness and ability to learn new technologies Digium/Switchvox phone system EPIC for medical appointments Dentrix for dental appointmentsWarm and professional telephone manner; good memory and patienceAbility to multi-task and follow up to complete tasksAbility to be courteous efficient effective and patient in a fast-paced environmentMaintain strict adherence to the NSCH Confidentiality policyIncorporate NSCH Mission and Values into daily activitiesComply with all NSCH personnel policies and proceduresWillingness to be flexible about work assignmentsStrong interpersonal and communication skillsCompetency in working with Microsoft Office Suite and EPIC is a plusAs a health center NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided and prospective employees must be vaccinated before their first day of employment submitting their vaccination record and prehire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy please get in touch with the Human Resources Department at At North Shore Community Health our commitment lies in fostering a diverse workforce. If youre enthusiastic about this position but feel that your previous experience aligns differently with every requirement in the job description we still encourage you to apply! Your skills could be a great fit for this role or other opportunities within North Shore Community Health.Living on the North ShoreWith facilities in Salem Peabody and Gloucester NSCH offers access to New Englands Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line which makes stops in Salem and Gloucester. The North Shore has plenty to offer with a rich history and thriving cultural scene.For Information Please Contact:Talent Acquisition DepartmentNorth Shore Community HealthSalary Description$24Required Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Full-Time Experience: years Vacancy: 1