Perinton Ambulance-Director of Operations at BENE-CARE

Job DescriptionJob DescriptionPOSITION TITLE: Director of OperationsSTATUS: ExemptREPORTS TO: CEO / Board ChairSALARY RANGE: $100,000 - $130,000DIRECT REPORTS: Business Manager, Administrators, Supervisors, Paramedics, EMTs, EMT-NDs, DispatchersBENEFITS: 401(k), Health Insurance (Comprehensive list available)POSITION SUMMARYThe Perinton Ambulance (Agency) Director of Operations is responsible for developing, managing, and evaluating all aspects of daily Emergency Medical Services (EMS) operations, including the provision of Advanced Life Support (ALS) and Basic Life Support (BLS) care. This position oversees and coordinates daily operations of career, part-time, and volunteer personnel in the best interest of the public and functions under the direct supervision of the CEO/Board Chair.The Director of Operations must maintain compliance with applicable agency, regional, state, and federal requirements associated with their certification level, including regularly scheduled field shifts. This role may involve typical hazards and physical demands associated with emergency response work.ESSENTIAL DUTIES & RESPONSIBILITIESOperations & LeadershipPlan, promote, and develop goals that support the Agency's mission and EMS operations.Provide effective leadership to achieve operational objectives and ensure resource planning and budgeting.Establish and implement the selection process for supervisory/administrative positions.Collaborate with the Finance Manager to maintain and improve billing processes and cost-of-service analysis.Manage operational and capital budgets with the Business Manager and report updates to the Finance Committee and Board.Develop and update operational strategic plans with the Board.Serve as an ex-officio member of applicable Board committees.Oversee public relations and fundraising efforts under the direction of the Development Committee.Respond to major incidents within the Agency's jurisdiction.Staffing & Workforce ManagementOversee scheduling and implement strategies to maximize staffing resources.Maintain regular communication with personnel across all shifts, including evenings and weekends.Plan and maintain progressive training programs, performance improvement, and professional development.Oversee performance evaluations for subordinate personnel and conduct field audits as appropriate.Lead workforce planning and recruitment processes for agency personnel.Board of Directors CoordinationProvide regular updates to the CEO/Board Chair.Prepare and present monthly reports to the Board of Directors.Develop Agency policies and operational guidelines and ensure compliance with all regulations.Oversee consultants, vendors, contractors, and major projects as directed.Coordinate department programs, including development and evaluation of program effectiveness.Prepare and present an annual Operations Report.Serve as an ex-officio member of agency committees as designated.Stewardship & ComplianceEnsure proper tracking and disposal of medical equipment, supplies, and pharmaceuticals.Develop preventative and corrective maintenance programs for equipment and vehicles.Serve as the Agency's Compliance Officer and monitor EMS/healthcare trends.Manage departmental records, reporting requirements, licensure, and certification compliance.Maintain positive relationships with government officials, EMS partners, hospitals, and community stakeholders.Represent the Agency at local, county, regional, and state meetings.Other DutiesMaintain qualification as a Paramedic through at least 18 duty hours per month, including evenings/weekends.Respond to EMS events and serve in the Officer-on-Call rotation.Maintain a valid NYS driver's license and meet insurance requirements.Maintain standards outlined in NYS Bureau of EMS Policy 00-10 and EMT-P regional clearance.Commit to full-time employment with Perinton Ambulance; outside employment must not interfere with duties.MINIMUM QUALIFICATIONSBachelor's degree in healthcare, business, management, or related field.Valid NYS Paramedic certification; valid insurable NYS driver's license.Ability to read, write, and speak English.Independent Paramedic practice with at least 4 years at a transporting EMS agency.Minimum 10 years of EMS experience, including 6 years in EMS operational/administrative management.Experience with ALS agency operations exceeding 4,000 annual call volume.Budget preparation and management experience.NIMS 300 and 400 (or ability to obtain within 12 months).PREFERRED QUALIFICATIONSStrong written and oral communication skills.Ability to operate computers, radios, and EMS-related software, including scheduling and ePCR systems.Skill in motivating staff, implementing change, and applying quality/value principles.Strong problem-solving and conflict-resolution abilities.NOTICEThe Perinton Ambulance Board of Directors reserves the right to modify this document as agency needs evolve, with 30 days' notice to the Director of Operations. This document provides a general overview of primary responsibilities. The Director of Operations may request modifications in writing. All requests will be reviewed by the Governance Committee prior to the annual review.