Personal Banker at City National Bank of WV

Job DescriptionJob Description Equal Opportunity EmployerSummary DescriptionProvides excellent customer service, ensuring that all customer needs are met. Responsible for actively promoting, selling, cross-selling and referring the bank’s products and services to prospective and existing customers. Opens and maintains all types of customer product accounts and serves as primary contact for resolving routine and complex problems on customer accounts. Provides assistance to other areas of the branch as needed, including assisting the Branch Manager in coaching customer service representative (CSR) staff in referral opportunities, and performing the essential functions of a CSR.Essential FunctionsConsistently executes City’s phone, platform, and CSR service standards to provide excellent customer serviceDisplays a positive and professional attitude at all timesActively promotes and sells the bank’s products and services to prospective and existing customers by using City’s customer conversation model to uncover customer needsMaintains an up to date working knowledge of the bank's products and servicesAssists customers with routine maintenance and complex service issues; sees through to completionAssists customers with loan applications, recommends appropriate loan structure, gathers required documents, submits package to retail loan department and closes retail loans as neededMeets minimum individual production levels for retail loans, checking accounts and mortgage referrals; actively contributes to branch goalsDevelops and maintains customer relationships; actively seeks referral resources from existing customersSeeks to develop and maintain centers of influence for new referral businessRefers customers to other departments and business partners appropriatelyMay act as primary branch contact in absence of Branch ManagerMaintains a general knowledge of the competitive environmentCompletes all required training within predetermined time limitAdheres to all bank regulatory, audit, and compliance policies and proceduresReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the jobPosition RequirementsHigh school diploma or equivalent2+ years of demonstrated sales and service skills2+ years of customer service experiencePrior retail loan experience2+ years of banking experience preferredAbility to multi-task, organize and prioritize to ensure excellent customer serviceDisplays professional dress and demeanorPersonal computer proficiencyMust be compliant with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z. Compliance includes a review of the candidate’s financial responsibility, character, and general fitness prior to placement in role. Within 30 days of employment, employee must comply with NMLS registration and corresponding background check requirementsTypically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5–10 poundsWork is generally performed indoors in environmentally-controlled conditionsCritical Skills / ExpertiseExcellent customer service and sales skillsStrong leadership skillsExcellent oral communication skillsKnowledge of the bank’s operations, policies and procedures