Personal Injury Intake Specialist at Orion Placement

Pay: $20.00 - $25.00 per hour Why This Is a Great Opportunity Join a fast-growing plaintiff-side law firm fighting for injured clients and everyday peopleBe the first point of contact for new personal injury clients and make an immediate impact on their case outcomeGreat fit for high-energy sales/customer service pros who want to break into (or grow in) the legal fieldClear growth path into senior intake case management or other legal support roles as you prove yourselfCompetitive hourly pay full benefits and a positive team-focused work environment Location: On-site in Glendale CA. Youll work in a busy centrally located office thats easily commutable from Glendale Burbank Pasadena and surrounding Los Angeles areas. Note: This role requires prior experience in a high-volume phone-based environment (intake sales or customer service) strong communication skills and the ability to work on-site full-time in Glendale CA. About Our Client Our client is a highly reputable plaintiff-side law firm focused on helping injured individuals workers and consumers stand up to large corporations insurance companies and employers. With decades of combined experience and a strong track record of results they are known for their compassionate client service high-impact litigation and commitment to justice. Job Description Serve as the first point of contact for prospective personal injury clients via phone email web inquiries and referralsConduct detailed empathetic intake interviews to gather facts timelines and key case informationQuickly follow up on all new leads and maintain consistent contact until a clear decision is madeQualify cases based on firm criteria and accurately enter information into the firms case management systemSchedule consultations for attorneys and ensure they have all necessary intake detailsMaintain organized logs and reporting to track the status of potential new clientsAssist attorneys and staff with administrative tasks related to opening new files and updating databasesDeliver an excellent client experience on every call even when a case is not accepted Qualifications 1 year of experience in a sales intake or high-volume customer service/call center role (legal or medical preferred but not required)Strong phone skills with the ability to build rapport quickly and ask clear follow-up questionsComfort handling a large volume of inbound and outbound calls each dayExcellent attention to detail note-taking and data entry accuracyAbility to stay calm professional and empathetic when speaking with clients in crisisBasic proficiency with computers CRM or case management systems and emailBilingual Spanish/English is a strong plus Why Youll Love Working Here Youll help real people on some of the hardest days of their lives and give them a voice in the legal processYoull join a mission-driven plaintiff-side team that values compassion collaboration and professional growthYoull receive competitive pay strong benefits (medical dental vision 401(k)) and opportunities to advance as the firm continues to grow JPC-487 Job Type: Full-time Benefits: Dental insuranceLife insurancePaid time offVision insuranceRequirements: Must have one year of personal injury intake experience. Bilingual Spanish is a strong plus. Must have tenure ie. 2 yrs in current role likely more. Relocation: NO. PACK:NO Submissions Name / Andy / ; Quick Recruiter Reference (Internal Summary) High-volume plaintiff-side firm seeking an on-site Personal Injury Intake Specialist in Glendale CA to handle first-contact intakes for PI leads. Role is heavy on phones qualifying leads and scheduling attorney consults so strong sales/intake or call center experience and empathy are key. Great step-up role for someone wanting to grow into legal support within a mission-driven PI practiceRecruiters Submission: To submit cancel - Personal Injury Intake Specialist - Lawyers for Justice PC - JPC 487 - Source**New Job Order Alert** Client job title: Personal Injury Intake SpecialistLocation: Glendale CAOn-site hybrid remote: On-siteExperience: 1Good fit job titles/keywords for candidates: Personal Injury Intake Specialist Intake Coordinator Legal Intake Specialist Client Intake Representative Call Center Representative Customer Service Representative Case Intake Specialist Legal Assistant Intake Bilingual Intake Specialist# of hires needed: 1Open or not to recruiters on TE: NO Key Skills Anti Money Laundering,Arabic Speaking,Machinery Maintenance,Customer Service,AX Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 20 - 25